Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Work Availability
Quote
Timeline
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MOHAMMAD SAFIUL ALAM

Dhaka

Summary

Qualified and ambitious Electronic Engineering Professional with 20 years of experience, including 9 years of progressive experience in the Middle East, in undertaking installation, repair and maintenance of computerized medical imaging and digital graphic printing machinery at home and abroad. Well versed in trouble shooting of software and hardware related problems and undertaking snag rectification, possess a flair for customer support and is capable of taking care of customer needs by providing and delivering professional, helpful, high quality service and assistance. Seeking a shift with challenging assignment in the field of Technical / Engineering / Medical / Hospital equipments / Industrial Machinery sector and their Customer Support as...

Overview

15
15
Certifications

Work History

ELECTRICAL TECHNICIAN/ELECTRONICS TECHNICIAN/ FIELD SERVICE ENGINEER/SYSTEM ENGINEER

  • Well qualified and experienced Electronics Engineer, possessing acquired ability to undertake maintenance and repair of electrical & electronic equipments, troubleshooting of software & hardware problems and motivate personnel and enhance overall efficiency

Education

Diploma - Electronics Engineering

Rajashahi Polytechnic Institute

Secondary School Certificate - undefined

Rajshahi Board

First division) Basic trade course (Farm Machinery ) - undefined

Skills

6100,6120,Bizhub press 1060/1070/2060, C83/C71 Screen Accurio label 190 etcSolving malfunctions and questions resulting from customer’s installations by proper testing, analysis and repairProviding assistance during commissioning of installation’s (physically and remote)Technical sales and service support, both internally and externallyProviding training and instructions to customer and maintaining product manualsAnalyzing, inspecting and reviewing finding to determine the solution to the problem that the customers’ demands while informing the customer about the status and feedbackEfficiently provides customer service & support of above equipment’s and supplies information regarding the operation and maintenance of the product, to the customersIntroduce and maintain computerized inventory control system of spare parts and repair kits, so as to ensure adequate stock levelAdopting necessary steps to ensure that the safety rules and regulations are fully complied with, while working on equipment’sResponsible for checking upon the serviceability of testing instrumentKey HighlightsMay furnish few points of quantified achievements / highlightsBaydun International General Trading LLC, Dubai - wwwbayduncomElectrical Engineer (Technical Support): March 2014- 2018Key ResponsibilitiesReporting to Managing Director and leading a team of 5 trained technicians to efficiently handle the installation & repair of graphic Minilab printing machinery & equipments and supervision of electrical & industrial equipments Also submit the price quotation to the customerSchedule and perform service call at customer facilities, which include software/hardware installation, hardware repairs and system configuration QSS32 Series, QSS3001, QSS2901, QSS37 Series, Qss3501, QSS3300 series all QSF450L, QSFV30 and all film processor Frontier 330,340,350,370,550,570 also 7500 seriesOffer technical support to senior technicians and system engineers, in trouble shooting and maintenance of various electrical / electronic appliances and equipmentsEfficiently diagnose system problems in minimal time and make repairsKeep the customers apprised of the progress during remedial maintenance or during prolonged down timeHandle the customers in professional manner during difficult high pressure situationLearn client and system needs by working closely with company sales team and engineers and collaborating on promotional & customer supportImpart technical training of junior engineers and technicians regarding the equipment installation, maintenance and operationUpdate technical knowledge of latest version of equipments by undertaking training at manufacturing plantsEnsure adequate level of repair kits and fast moving spare parts to undertake the repairs without any delayAl-Maree Trading Establishment, Sharjah – wwwminilabaeElectronic Engineer (Maintenance): May2009- 2014Accountable for leading a team of 8 technicians to perform installation & maintenance operations of graphic Minilab printing machinery and equipment’s (FUJI FLIM, NORITSU KOKI, KONICAMINOLTA BRAND) QSS32 Series, QSS3001, QSS2901, QSS37 Series, QSS3501, QSS3300 series all QSF450L, QSFV30 and all film processor Fuji Frontier 330,340,350,370,550,570 also 7500 seriesEfficiently provides customer service & support of above equipments and supplies information regarding the operation and maintenance of the product, to the customersAdopting necessary steps to ensure that the safety rules and regulations are fully complied with, while working on equipmentsResponsible for checking upon the serviceability of testing instrumentsPhulhar & Company, Dhaka, BangladeshDeputy Chief Engineer: 2000 – April 2008Leading a team of 12 employees with the responsibility of undertaking the installation & maintenance of medical / hospital equipments, graphic printing machinery and allied equipment’s (NORITSU KOKI, KONICAMINOLTA BRAND) QSS3201SD, QSS3501, QSS37O1 series Konica Minolta R1 & R2 SUPER as well as all NPS 808 series,KonicaMinolta Medical Imaging System CR -REGIUS190,110 DICOM Printer DRYPRO793,832,771, CS-2, CS-3 Computerized Radiography systemTrain client employees in the proper use and function of all available products and servicesDraft training manuals for all levels of employees and deliver to store managers and provide training to the techniciansAttend seminars regarding products launch and attend company organized training sessions on new productsAnswered and clarified queries through phone calls from customers regarding their complaints, suggestions, or inquiriesResearch preventative measures that could be taken to avoid future issues and defects and submit suggestion to the manufacturersPrepare reports containing information about each customer visit made and present to executives and managersDevelop and deliver in-house training for the employees regarding the service procedures and the company's policies and proceduresSupervise the overall functioning, especially of the servicing functions of the organization, propose as well as negotiate service contractDesign strategies and ensure that all the day to day services have been controlled and that all the clients' needs have been tackled successfullyTo work along with the team members and to evaluate their performance on fieldCOMPUTER SKILLComputer literacy in the all the major windows packages –Windows 98, NT, XP, Windows 7 , 8 10,11 Windows 2000 and Linux,Microsoft office suite ,Email,web browsing All kind of Computer Hardware & software installation ,modification upgrading network configration ETCHandling exeperience of Fujiflim Photo finishing software FE version 30,MSO1 version 40 and all kind of Fuji minilab Frontier series Machines system softwareHandling exeperience of Noritsu Photo finishing software EZ Controler and all kind of Noritsu minilab Machines system software and profile dataHandling exeperience of KonicaMinolta Photo finishing software REZ Controler,Caption print controller and all kind of KonicaMinolta minilab Machines system softwareHandling exeperience of KonicaMinolta Graphices Digital printing software Color centro,Accurio Pro label impose ,Accurio pro flux label impose ,Accurio pro print managerHandling exeperience of KonicaMinolta Medical Graphics Computed radiography Console software CS1,CS2,CS3

Certification

Core Competencies include…

Affiliations

Training Course Of maintenance and installation of Konica Minolta Medical Imaging Products conducted by the Medical Imaging International Division of Konica Minolta Medical &Graphic, Inc. (Tokyo, Japan) for the following equipment: DRYPRO832 Dicom printer and REGIUS110 Computerized Radiography system in the Year 2007. Training Course of maintenance and installation of Konica Minolta Medical Imaging Products conducted by the Medical Imaging International Division of Konica Minolta Medical &Graphic, Inc. (Tokyo, Japan) for the following equipments: DRYPRO771, DRYPRO793 Dicom printer and REGIUS190, CS-2, CS-3 Computerized Radiography system in the Year 2006. Training Course of maintenance and installation of Noritsu Photo Imaging and Digital Printing Equipment Products conducted by the Noritsu Photo Imaging International Division of (Singapore) for the following equipments: QSS3201SD, QSS3501 ,37 SERIS printing Machinery in the year 2007. Training Course of maintenance and installation of Konica Minolta Photo Imaging Products conducted by the Graphics Imaging Division of Konica Minolta local Distributor, Phulahar and Company (Dhaka, Bangladesh) for the following equipments: R1 SUPER AND R2 SUPER Digital Printing Machinery in the Year 2000. Training course of maintenance and installation of DNP (Dai Nippon Printing) dye sublimation printer Model DX-RX1, DS40, DS80 Series from DNP Local Distributor from Dubai, United Arab Emirates. Special knowledge in Fukuda Densi (Japan) Ultrasound and ECG Machine repair maintenance and Upgrading. Knowledge in Laser gun adjustment, electronics PCB, Power supply. Repairing and modification. Industrial Online UPS (10KVA to 50KV) installation and modification. Training Course of maintenance and installation of Konica Minolta Digital Press Printing Machinery Seris AccurioPressC3070,3080,4070,C83H,C6120, C6100 and Accurio Lebel190,Bizhub 1060,1070,2060 Products conducted by Konica Minollta Business Solutions (M) Sdn.BHD Infiniti center No 1 Jalan 13/6 46200 Petaling Jaya (Malaysia) . Training Course of maintenance and installation of conducted FUJIFLIM Business innovation Model CE Basic & Apeos C325/Apeos print C325. Training Course of maintenance and installation of Fuji Film Dry printer DX100, DE100, DL600, DL650 SERIES Digital Printing Machinery Graphics Printing Division of FUJI FLIM local Distributor, Graphic Machinery & Equipment Dhaka, Bangladesh. Industrial Training on Bangladesh Television (BTV) for signal transmission, distribution and modulation. Training Course of maintenance and installation of conducted FUJIFLIM Business innovation Model CE Basic & Apeos C325/Apeos print C325.

Accomplishments

  • Trained and mentored [Number] junior personnel in preventive and corrective maintenance, troubleshooting procedures and damage control.
  • Promoted to Senior Electrical Technician after just [Number] months of employment.
  • Served as Manager of Maintenance at one of the largest USPS Network Distribution Centers in the country.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].

Work Availability

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friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

ELECTRICAL TECHNICIAN/ELECTRONICS TECHNICIAN/ FIELD SERVICE ENGINEER/SYSTEM ENGINEER

Diploma - Electronics Engineering

Rajashahi Polytechnic Institute

Secondary School Certificate - undefined

Rajshahi Board

First division) Basic trade course (Farm Machinery ) - undefined

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MOHAMMAD SAFIUL ALAM