MOHAMMAD SHAHARIAR ALI
Dunfermline
Summary
IT professional with expertise in technical support and systems management across Windows OS, macOS, and Linux environments. Skilled in Microsoft 365 administration, including Exchange, SharePoint, and OneDrive, as well as Active Directory management. Demonstrates strong abilities in IT asset management, security protocols, and backup and recovery solutions.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Systems Support Engineer
Sign and Print Creation
Dalkeith
2025.11 - 2026.02
- Provide technical support for hardware, software, networking, printers, and peripherals.
- Install, configure and maintain operating systems, applications, and IT equipment.
- Troubleshoot LAN/Wi-Fi/VPN connectivity issues.
- Manage Active Directory and Microsoft 365 accounts and permissions.
- Perform system updates, patches, backups, and routine maintenance.
- Document issues, solutions, and procedures.
- Support system upgrades and infrastructure improvements.
- Create digital graphics including posters, banners, social media content.
- Train staff on IT and design tools.
System Support Engineer
Fakir Knitwears Ltd.
Narayangonj, Narayanganj
2019.04 - 2020.12
- Installed, configured and maintained operating systems and applications.
- Provided 1st & 2nd line support for users across multiple departments.
- Monitored systems for uptime and availability.
- Troubleshot performance bottlenecks and applied solutions.
- Supported backup, redundancy, and security processes.
- Improved system functionality by diagnosing and resolving complex technical issues.
Hardware Engineer
Desktop Computer Connection Ltd.
Dhaka, Dhaka
2018.02 - 2018.08
- Diagnosed and repaired system hardware and peripherals.
- Built and configured custom computer systems.
- Provided on-site technical support.
Executive IT Engineer
Ershad Group of Bangladesh
Dhaka, Dhaka
2016.07 - 2018.01
- Installed and maintained operating systems and system tools.
- Monitored system performance ensuring availability.
- Troubleshot LAN/WAN and telecommunication issues.
Assistant System Engineer
Flora Telecom Ltd.
Dhaka, Dhaka
2015.06 - 2016.05
- Maintained and upgraded computer systems.
- Provided technical support for government offices.
- Investigated system errors and documented solutions.
Education
Diploma - Computer Technology (4 Years)
Ashanullah Institute of Technical & Vocational Education
Dhaka 2011.01 - 2015.01
Skills
- Windows OS, macOS, basic Linux
- Microsoft 365 admin, Exchange, SharePoint, OneDrive
- Active Directory: user accounts, groups, policies
- IT asset management, upgrades, patching
- Security protocols, backup & recovery
- Hardware & Networking:
- PC/laptop repair, printers, scanners
- LAN/WAN, Wi-Fi troubleshooting, VPN
- CCTV, projectors, PA system connectivity
Certification
- Diploma in Graphic Design for Modern Creatives, Alison UK, 2025-01-01
- CompTIA A+ 220-1001 (Core 1), UK, 2022-01-01
- IT Support Technical Certification, Dhaka, 2018-01-01
- Java Enterprise Web Programming, Dhaka, 2016-01-01
Timeline
Systems Support Engineer
Sign and Print Creation
2025.11 - 2026.02
System Support Engineer
Fakir Knitwears Ltd.
2019.04 - 2020.12
Hardware Engineer
Desktop Computer Connection Ltd.
2018.02 - 2018.08
Executive IT Engineer
Ershad Group of Bangladesh
2016.07 - 2018.01
Assistant System Engineer
Flora Telecom Ltd.
2015.06 - 2016.05
Diploma - Computer Technology (4 Years)
Ashanullah Institute of Technical & Vocational Education
2011.01 - 2015.01