MOHAMMAD SHAHARIAR ALI

• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Loaded, unloaded, and moved material to and from storage and production areas.

Duties/Responsibilities:

• Supporting all installed systems and infrastructure.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems support and infrastructure availability.
• Testing application performance for potential bottlenecks and identify possible solutions.
• Maintaining security supports, backup, and redundancy strategies.
• Increasing system efficiency and lowering the human intervention time on any assigned task.
• Providing 1st and 2nd level support.
• Liaising with vendors and other IT personnel for problem resolution when assigned by superiors.
• Identifying and troubleshooting hardware and peripherals like printer, scanner etc.
• Connectivity support for CCTV, Projectors and PA Systems.
• Any other task to accompany relevant IT support.
• Any other task assigned by the Management related to the area that complies with my designation.

Duties/Responsibilities:

• Completed troubleshooting for diverse computer systems, including Windows, MacOS and Linux-based desktops and laptops.
• Collaborated with IT and finance departments to optimize hardware budget by identifying specific weaknesses in current equipment.
• Built and modified computing systems to client specifications.
• Traveled to customer sites to provide prompt resolutions to issues.

Duties/Responsibilities:

• Maintained service schedule for software and hardware.
• Installed, configured, tested and maintained operating systems, application software and system management tools.
• Managed and monitored all installed systems for highest level of availability.
• Resolved issues related to operational components for LAN, WAN and voice systems.

Duties/Responsibilities:

• Maintained computer systems, installed, and upgraded new systems as needed.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Worked effectively in both independent and team environments to exceed IT goals.
• Tracked problematic system errors by implementing various user support tracking metrics.