Mohammed Alvee Newaz
Chittagong,10
Summary
Developed technical troubleshooting and support skills in fast-paced environment. Adept at identifying and resolving technical issues, providing clear and concise communication, and ensuring user satisfaction. Seeking to transition into new field, leveraging strong problem-solving abilities and customer service expertise.
Overview
5
5
years of professional experience
Work History
Technical Support Assistant
CREATIVE TECHNOLOGY AND EDUCATION LIMITED
05.2023 - Current
- Provide First-Line Technical Support
- Hardware and Software Maintenance
- User Training and Assistance
- Remote Assistance
- Documentation and Knowledge Base Management
- Collaboration with IT Team
- Hardware and Software Installations
- Incident Tracking and Reporting
- Customer Service Excellence
- Continuous Learning and Professional Development
Information Technology Intern
Dhaka Bank Limited
11.2019 - 02.2020
- I gained some knowledge about penetration testing for the security of the system
- Managing incoming phone calls and mail from different branches of the bank
- Organising IT equipment's orders and liaising with suppliers to meet business requests
- Handling the inventory system through the Oracle database system
- Also, the infrastructure of the network base for the company
- Conducted assessments on new platforms to confirm technology solutions leveraged cutting-edge integration capabilities
- Supported the IT unit in maintaining accurate records of all hardware and software and developed documents related to IT processes
- Maintained up-to-date knowledge of current technological and technical developments
- Developed programming specifications to serve as guidelines for application development staff for complex system modifications
- Monitored system performance using recognised and agreed criteria
Education
Master of Science - Broadband & Optical Communications
Bangor University
Bangor, Wales, United Kingdom02-2023
Bachelor of Science - Information And Communication Engineering
East West University
Dhaka, Bangladesh07-2021
Skills
- Remote support
- VPN configuration
- Software installation
- Network configuration
- Telecommunications
- Mobile device support
- Customer service
- Desktop support
- Data entry
- Technical issues analysis
- Technical troubleshooting
Timeline
Technical Support Assistant
CREATIVE TECHNOLOGY AND EDUCATION LIMITED
05.2023 - Current
Information Technology Intern
Dhaka Bank Limited
11.2019 - 02.2020
Master of Science - Broadband & Optical Communications
Bangor University
Bachelor of Science - Information And Communication Engineering
East West University
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