Monira Yesmin
Chattogram
Summary
Dynamic Passenger service supervisor seeking new challenges and opportunities for professional growth and advancement. I bring knowledge of the Travel Industry and willingness to go the extra mile to provide exceptional customer service. Organized and diligent leader with excellent written, oral and inter personal communication skills.
Overview
15
15
years of professional experience
Work History
Supervisor, Reservation & Ticketing
NOVOAIR
Chattogram
01.2013 - Current
- Supervises the reservation team, including scheduling, training and forecasted probable revenue streams.
- Consulted with central reservations to discuss new rate plans and promotions.
- Spoke with local travel agents to arrange discounted offers to improve booking levels.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Prepared duty roster, daily and monthly sales report and reviewing reservation associates performance.
Executive, Sales & Customer Service
Tiger Airways Singapore Pte Ltd
Chattogram
08.2012 - 12.2012
Executive, Reservation & Ticketing
GMG Airlines
Chattogram
01.2007 - 04.2012
Education
Master of Arts - Sociology
National University
Chittagong Govt. College2002
Bachelor of Arts - Sociology
National University
Chittagong Govt. College2001
H.S.C.
Chittagong Govt. College
Chattogram1998
S.S.C.
Dr. Khastagir Govt. Girls High School
Chattogram1996
Skills
- Job Assignments
- Excellent communication skills
- A highly professional telephone manner
- Resolving Complaints
- Be able to balance multiple tusks
- Administration and Reporting
Refference
Mr Sohail Majid
COO, Share Trip
01755556643
Mr Mohijur Rahman Javed
Sales Manager-Bangladesh at Emirates
01979363338
Languages
Bengali
Native language
English
Advanced
C1
Timeline
Supervisor, Reservation & Ticketing
NOVOAIR
01.2013 - Current
Executive, Sales & Customer Service
Tiger Airways Singapore Pte Ltd
08.2012 - 12.2012
Executive, Reservation & Ticketing
GMG Airlines
01.2007 - 04.2012
Master of Arts - Sociology
National University
Bachelor of Arts - Sociology
National University
H.S.C.
Chittagong Govt. College
S.S.C.
Dr. Khastagir Govt. Girls High School