Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic
Monowar Sikder

Monowar Sikder

Dhaka

Summary

Director of Operations with extensive experience in managing daily operations and enhancing efficiency. Demonstrated leadership through successful management of cross-functional teams, and execution of strategic business initiatives. Proven ability to implement operational improvements that boost productivity and lower costs. People, leader, and collaboration with multiple cross-functions and stakeholders. Customer-centric and value-driven solution mentality.

Overview

29
29
years of professional experience

Work History

Director of Operations & Engineering

EDOTCO Bangladesh
Dhaka, Bangladesh
09.2025 - Current
  • Led a team consisting of over 2500 full-time equivalents (FTEs) and more than 1,000 outsourced staffs from over 30 partner companies.
  • Managed EDOTCO BD management and board members, ensuring revenue achievement and business growth, and ensuring company KPIs.
  • Build, delivery, and upgrade timely to maintain customer satisfaction. Ensured revenue growth and business expansion.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Promoted products, increasing customer base, and market share.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Managed OPEX and CAPEX budgets to ensure the company's profitability.

Director, Operations

EDOTCO Bangladesh
Dhaka, Bangladesh
03.2019 - 08.2025
  • Led the team consisting of more than 200 FTEs and more than 1,000 staffs from five partner companies.
  • Manage EDOTCO BD management and board members for revenue and business growth, fulfilling company KPIs.
  • Led the data-driven and end-to-end network operations, overseeing maintenance, ensuring compliance and safety with regulatory standards, to achieve operational excellence, enhance customer satisfaction, and cost efficiency, aligning with company goals and objectives.
  • Managed the Field Operation and Managed Services Business P&L.
  • Strategized and directed the functions with the right skills, processes, procedures, and automations.
  • Strategized, drive, and oversee the yearly Services business plan and its execution timely.
  • Directed and guided business transformation, partner governance, and encourage collaboration, innovation, and digitalization.
  • Responsible for overseeing the Business Continuity plan and execution with a 24/7 TOC function.
  • Lead the disaster management, aligning with customers, power authorities, NGOs, and regulators.

Head of SCM

Grameenphone Ltd.
Dhaka, Bangladesh
05.2014 - 03.2019
  • Led the end-to-end supply chain strategy of Grameenphone, aligning sourcing and procurement with corporate goals and telecom industry standards.
  • Developed and executed sourcing strategies across direct and indirect categories, ensuring cost optimization, risk mitigation, and supplier performance.
  • Oversaw sourcing process management, including demand planning, RFP/RFQ development, bid evaluation, and contract awarding.
  • Directed tender processing with strict adherence to internal compliance protocols and BTRC guidelines for telecom equipment import.
  • Managed supplier relationships with global and local telecom vendors, driving strategic partnerships and performance improvements, ensuring monthly governance meetings and reporting.
  • Led negotiations for high-value telecom infrastructure and services, achieving favorable terms and long-term value.
  • Ensured full lifecycle Procure-to-Pay (P2P) process management, integrating ERP systems, and streamlining workflows for efficiency and transparency.
  • Supervised warehouse and inventory operations, optimizing stock levels, logistics, and distribution across the country.
  • Directed delivery management for critical telecom assets, including SIM cards and scratch cards, involves more than 400 distribution houses, countrywide.
  • Implemented robust document archiving systems for sourcing, procurement, and compliance records, supporting audit readiness.
  • Managed OPEX and CAPEX budgets, aligning spending with strategic priorities, and achieving cost control targets.
  • Enforced CIPS (Chartered Institute of Procurement & Supply) standards across all sourcing activities, promoting ethical and professional procurement practices.
  • Led a large cross-functional team consisting of 26 FTEs and more than 200 outsourced staff members, fostering talent development, performance culture, and operational excellence.

Head of Service Operation Centre (SOC)

Grameenphone Ltd.
Dhaka, Bangladesh
09.2009 - 04.2014
  • Lead the team responsible for 24/7 Network Operations and Service Delivery for Voice and Data Network, Value-Added Services, and Billing Services.
  • Responsible for entire Network PM, CM & Health Check-up timely
  • Responsible for the System and Service Surveillance, 1st and 2nd Line fault handling, and Customer's Technical Complaint Resolution.
  • Lead the team responsible for voice and data traffic engineering execution and configuration based on the country situation.
  • Responsible for Network Change Management (NCM) and leading the Change Authorization Board (CAB).
  • Derived Operations, Transformation, and Continuous Improvements to meet Business strategy.
  • Reported Network & Services status to Grameenphone Management.
  • Responsible as a single point of contact for external and internal stakeholders regarding network status information.
  • Responsible for Customer Experience Management (CEM) from the Technology division.
  • Lead service strategy development for customer engagement initiatives.
  • Organized special events such as open days, conferences or exhibitions aimed at promoting the services offered by the organization.

Head of Network Quality Assurance

Grameenphone Ltd.
Dhaka, Bangladesh
01.2007 - 08.2009
  • Developed a strategy for network quality standards and its measuring mechanism.
  • Benchmarked the QoS based on the licensing guidelines, and reported to management and regulators.
  • Leading the team responsible for network quality assurance and acceptance, consisting of 64 FTEs.
  • Ensured network infrastructure quality across the country, maintaining a 100% PAT process for the Core Network, Access Network, and Service Network rollout.
  • Responsible for process re-engineering, which enhances network KPIs and QoS.
  • Responsible for network infrastructure audit and reporting.
  • Analyzed network operation risk and its mitigation plans with SOX compliance.
  • Trainer for quality awareness, internal and external.

Project Manager

Ericsson, Bangladesh
Dhaka, Bangladesh
09.2005 - 01.2007
  • Practiced ERICSSON PROP-C project management strategy and execution process.
  • Led the team responsible for after-sale project execution for TMIB, GP, and OTB, consisting of 18 members.
  • Led end-to-end delivery of telecom infrastructure Trunkey projects, including switch rollout, access network deployment, network expansion, and swap projects, ensuring timely execution and alignment with customer expectations.
  • Oversaw project safety and security protocols, maintaining compliance with Ericsson’s global standards and local regulations.
  • Managed project budgets and cost controls, consistently delivering within budget through strategic resource allocation and vendor negotiations.
  • Implemented the Ericsson Quality Management System (EQMS) across all phases, driving process excellence, and minimizing rework.
  • Maintained customer satisfaction by ensuring strict adherence to Service Level Agreements (SLAs), and delivering consistent, transparent standard reporting.
  • Coordinated cross-functional teams and vendors to streamline rollout activities, mitigate risks, and accelerate time to market.
  • Acted as primary customer interface, resolving escalations and aligning project goals with business outcomes.

Project Engineer

Lucent Technology
Toronto, Canada
02.2001 - 04.2005
  • Led end-to-end installation of telecom infrastructure, including RAN networks, microwave links, and power systems, across multiple provinces in Canada.
  • Conducted system integration, testing, and drive tests to validate network performance, and ensure compliance with RAN KPIs.
  • Managed customer SLAs, and maintained high levels of customer satisfaction through timely delivery and adherence to telecom standards.
  • Oversaw project budgets, installation timelines, and progress reporting to internal stakeholders and customers.
  • Ensured strict compliance with Health, Safety, and Environmental (HSE) guidelines during all phases of project execution.
  • Coordinated with cross-functional teams and vendors to streamline deployment and resolve technical issues efficiently.
  • Provided technical documentation and post-installation support to ensure smooth handover and operational readiness.

Design Engineer, Low Voltage Switchgear

ABB
Riyadh, Saudi Arabia
02.1998 - 06.2000
  • Engineered low-voltage switchgear systems up to 220V for industrial, power plant, and telecom projects, ensuring compliance with ISO standard protection, and safety standards.
  • Designed automatic changeover schemes, including configurations with dual incomers, and a bus tie for critical power applications.
  • Developed Main Distribution Boards (MDBs) and distribution panels tailored for telecom infrastructure requirements.
  • Created detailed schematic diagrams and comprehensive Bills of Materials (BoMs) for switchgear assemblies and changeover boards.
  • Collaborated closely with clients to gather technical requirements, and integrated them into customized design solutions.
  • Facilitated factory acceptance tests (FAT) and guided client walkthroughs during factory visits, showcasing completed switchgear systems and ensuring readiness for invoicing and delivery.

Commissioning Engineer, Low Voltage Switchgear

ABB
Riyadh, Saudi Arabia
04.1996 - 12.1998
  • Led commissioning activities for low-voltage distribution switchgear systems across major industrial and power plant projects throughout Saudi Arabia.
    - Successfully commissioned:
    - PP9 and PP7 – the largest power plants in the region.
    Shoaiba Water Treatment Plant (Jeddah) – overseeing water pump panels and LV switchgear.
    Jubail Steel Re-Rolling Industries is responsible for full LV distribution systems.
    Dammam Non-Woven Plant – managed the commissioning of substations, production machine control panels, and LV switchgear.
  • Conducted functional testing, troubleshooting, and final energization of multiple incomer and bus-tie configurations.
  • Ensured strict compliance with ABB’s quality standards, HSE guidelines, and zero-tolerance safety protocols.
  • Coordinated with clients and project teams to issue final commissioning certificates and documentation.
  • Delivered high levels of customer satisfaction through technical excellence and responsive support.

Education

Diploma in Strategy Execution - Strategic Management

INSEAD Business School
Singapore
02-2018

Diploma in Procurement & Supply - Supply Chain Management

CIPS
England
06-2017

Diploma in TELENOR Core Leadership - Organizational Leadership

Stockholm School of Business
Stockholm, Sweden
02-2010

Certificate Evaluation Courses - BSc Engineering in EEE

University of Toronto
Toronto
12-2001

Bachelor of Science - Electrical & Electronic Engineering

KUET
Khulna, Bangladesh
01-1995

Skills

  • Operational strategy and budget management
  • Sourcing modeling
  • Process automation and technology implementation
  • Network operations
  • Business transformation
  • Customer management
  • Stakeholder management
  • People leader and storyteller
  • Disaster management
  • Challenger and Red Way thinker
  • Supportive and solution maker

Affiliations

  • Fellow member, Rotary Club, Bangladesh
  • Member, Council of Professional Engineers, Ontario, Canada
  • Member of the Canadian Club in Bangladesh
  • Member, IEEE, Riyadh Chapter, Saudi Arabia
  • Life member, Institute of Engineers, Dhaka, Bangladesh

Accomplishments

  • ABB Saudi Arabia, Employee of the Year
  • Ericsson Bangladesh, Employee of the Month
  • Top talent in technology division 2012 and 2013, Grameenphone Ltd.
  • Q1 CEO Award, 2014, for the fastest 3G network deployment in Telenor, covering 2,155 sites across all district headquarters in the country within 6 months
  • Q2 Divisional Performance Award 2016 for warehouse relocation, 180M BDT saving for 5 years
  • Q1 Divisional Performance Award 2017 Lunch for 25 - 1 Scratch Card 230M BDT saving for 2017.
  • Q2 CEO Award, 2017, business continuation of 017 number (produce 1.7 million pre-paid numbers for business from recycling)

Languages

Bengali
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Director of Operations & Engineering

EDOTCO Bangladesh
09.2025 - Current

Director, Operations

EDOTCO Bangladesh
03.2019 - 08.2025

Head of SCM

Grameenphone Ltd.
05.2014 - 03.2019

Head of Service Operation Centre (SOC)

Grameenphone Ltd.
09.2009 - 04.2014

Head of Network Quality Assurance

Grameenphone Ltd.
01.2007 - 08.2009

Project Manager

Ericsson, Bangladesh
09.2005 - 01.2007

Project Engineer

Lucent Technology
02.2001 - 04.2005

Design Engineer, Low Voltage Switchgear

ABB
02.1998 - 06.2000

Commissioning Engineer, Low Voltage Switchgear

ABB
04.1996 - 12.1998

Diploma in Strategy Execution - Strategic Management

INSEAD Business School

Diploma in Procurement & Supply - Supply Chain Management

CIPS

Diploma in TELENOR Core Leadership - Organizational Leadership

Stockholm School of Business

Certificate Evaluation Courses - BSc Engineering in EEE

University of Toronto

Bachelor of Science - Electrical & Electronic Engineering

KUET

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Monowar Sikder