Experienced in providing comprehensive hardware and networking support. Skilled in troubleshooting, system maintenance, and network configuration. Committed to ensuring seamless IT operations and delivering top-notch technical assistance. Hardworking professional with hands-on experience in hardware installation, maintenance, and troubleshooting. Adept at network configuration, managing servers, and ensuring seamless connectivity across systems. Reliable in providing technical support and resolving issues promptly to minimise downtime.
Hi, I’m
Morsalin Rudro
IT Manager
Dhaka,13
Summary
Overview
2
years of professional experience
4
years of post-secondary education
3
Languages
Work History
Bangladesh American agro
Hardware and Networking Support Engineer
01.2024 - Current
Job overview
- Conducted network feasibility studies for new office locations, ensuring optimal setup from day one
- Implemented wireless networking solutions, enhancing mobility and connectivity within the workplace
- Troubleshot and resolved complex network issues, reducing downtime and enhancing productivity
- Configured email servers and managed email accounts, facilitating smooth internal and external communications
- Monitored network performance regularly to identify and address potential problems proactively
- Collaborated with IT teams to design and implement robust network solutions tailored to business needs
- Provided comprehensive technical support and training to end-users, improving their understanding of systems
- Installed, configured, and maintained network hardware and software to support organisational operations
Bangladesh American agro
IT Manager
01.2024 - Current
Job overview
- Implemented customer relationship management CRM systems, improving client communication and service quality
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions for IT needs
- Oversaw IT budget, optimising spend while ensuring availability of essential resources
- Facilitated training sessions for staff on new technologies and software applications, boosting team competencies
- Provided technical support and guidance, resolving complex issues and improving user satisfaction
- Collaborated with senior management to define IT policies and procedures, promoting best practices across the organisation
- Developed and maintained disaster recovery plans, ensuring minimal disruption to business operations during emergencies
- Assessed new technology trends, adopting innovative solutions that provided competitive advantage
- Managed IT staff recruitment, training, and development, building a highly skilled and motivated team
- Analysed system requirements to recommend technology upgrades that support organisational growth
- Identified, addressed and either resolved or escalated project issues
- Delivered [Number] projects per year with consistent record of meeting timeline, scope and budget requirements
- Outlined and implemented plans to meet operational targets
- Evaluated organisational needs, identifying underperforming areas and reporting recommendations for improvement
- Procured software, hardware and infrastructure required to meet programme demands
- Arranged upgrades to hardware and software to maintain technological capabilities
- Coordinated hiring, training and performance management for [Number] employees
- Used well-organised [Type] methodologies to efficiently manage project needs
- Directed installation of ICT resources and related user training
Glass cutter
Marketing Specialist
02.2023 - 11.2024
Job overview
- Developed comprehensive marketing strategies to enhance brand visibility and increase market share
- Collaborated with sales teams to align marketing strategies with sales objectives, driving revenue growth
- Investigated competitors and demographics to compare and evaluate best marketing techniques
- Spearheaded market research projects to gather insights into consumer behaviour and preferences
Bangladesh American agro
IT Specialist
11.2023 - 03.2024
Job overview
- Developed and implemented technical solutions to meet business objectives
- Facilitated server migrations and upgrades swiftly and accurately, aiding smooth-running IT operations
- Held overall responsibility for efficient IT service deployment across global Master Control Stations
- Used available technology to promote website and gather statistical information for analysis
- Led a team in the deployment of a new enterprise resource planning ERP system, streamlining business processes
- Conducted regular system audits to maintain and improve IT infrastructure performance
- Evaluated emerging technologies for potential application within the organisation, driving innovation
- Participated in strategic planning meetings, contributing valuable IT insights to inform decision-making
- Enhanced company productivity and performance through strategic development of internal IT systems
- Established procedures to guarantee readiness, quality and accuracy of websites
- Documented IT procedures and system configurations, ensuring consistency and knowledge sharing
- Optimized use of social media platforms for business purposes
- Stayed informed on emerging trends and technologies to provide updated solutions to customers
- Analysed business requirements to recommend appropriate technology solutions, aligning with strategic goals
Education
Bangladesh University of Business and TechnologyDhaka
Bachelor of Science from Computer Science Engineering
02.2019 - 05.2023
University Overview
- [Degree] Graduate
- Leadership, Painting, Singing, Problem solving.
Skills
Virtualisation technologies
Leadership Experience
Leadership Experience
I've demonstrated leadership by successfully managing teams to meet deadlines and achieve goals, while fostering a collaborative and motivating environment. As a painter, I bring creativity and attention to detail, organizing art events that enhance team morale and spark innovation. Singing has honed my confidence and public speaking skills, which I use to communicate effectively in presentations and trainings. I'm also a strong problem solver, having led process improvements that boosted productivity and reduced costs in my previous role.Timeline
Hardware and Networking Support Engineer
Bangladesh American agro
01.2024 - Current
IT Manager
Bangladesh American agro
01.2024 - Current
IT Specialist
Bangladesh American agro
11.2023 - 03.2024
Marketing Specialist
Glass cutter
02.2023 - 11.2024
Bangladesh University of Business and Technology
Bachelor of Science from Computer Science Engineering
02.2019 - 05.2023
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