Hi, I’m
Md Mostafizur Rahman
Sales Operations & Business Analyst
Dhaka
Summary
14+ years of working experience in the household, beauty, healthcare & pharmaceutical industry is in a leading position. Expert in business operations, planning, sales process & support, market analysis, presentation, data Analytics & reporting and leadership & team building and development. Vast knowledge on Business Operations, Strategies, Analysis and Development.
Overview
17
years of professional experience
7
years of post-secondary education
8
Certificates
2
Languages
Work History
Lira Group of IndustriesDhaka
Manager, Sales Admin & Market Analyst
06.2023 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring 5 team members.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Collaborated with marketing department personnel to optimize strategic initiatives.
L'Oreal Bangladesh LimitedDhaka
Business Analyst, Business Development
10.2019 - 11.2022
Job overview
- Analyzed key aspects of business to evaluate factors driving results and summarized them into presentations.
- Generated business intelligence reports to inform strategic decision-making.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Scheduled and implemented product promotions in accordance with available inventory and field force resources.
- Manage and supervise 200 sales reps, including setting individual sales goals and evaluating performances.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Renssoft Solutions LimitedDhaka
Manager, Business Operations
11.2018 - 06.2019
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas for improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Listened to 20 staff and 400 customer issues and conflicts to deliver solutions and propel customer experiences.
Novartis (Bangladesh) LimitedDhaka
Assistant Manager, Sales Operations
07.2010 - 12.2017
Job overview
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Collaborated cross-functionally with headquarters, regional, and other teams nationally to maintain a consistent message and experience.
- Achieved established KPIs for company, regional team, and individual performance through teamwork and focus on customers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Opsonin Pharma LimitedDhaka
Senior Officer, Distribution
12.2006 - 02.2009
Job overview
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping, and salvaging products.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Cultivated member loyalty by delivering flawless service to foster client retention.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Reviewed and analyzed reports, records, and directives to obtain the data required for planning department activities.
- Implemented and developed operational standards, policies, and procedures.
Education
Independent University, BangladeshDhaka, Bangladesh
MBA from Marketing
01.2007 - 04.2009
University Overview
- Member of Association of IUB Alumni (AiA)
Independent University, BangladeshDhaka, Bangladesh
BBA from Finance
01.2002 - 12.2006
University Overview
- Member of Business Students' Society (BSS)
Skills
Business planning
Accomplishments
- Received recognition from L'Oreal Bangladesh country manager for outstanding sales business analysis skills, ranked as the best in both Bangladesh and India.
- Earned commendation from Novartis Bangladesh for leading one of the company's top-performing sales operations teams and maintaining a highly committed workforce.
Certification
Excel: Working Together with Power Query and Power Pivot
Timeline
Manager, Sales Admin & Market Analyst
Lira Group of Industries
06.2023 - Current
Excel: Working Together with Power Query and Power Pivot
02-2023
Business Analytics with Excel
11-2022
Analyzing data with Power BI
04-2021
Using Power BI with Excel
11-2020
Create a GTM Plan
07-2020
Business Analyst, Business Development
L'Oreal Bangladesh Limited
10.2019 - 11.2022
Business Process Improvement
07-2019
Managerial Effectiveness & Maximize Results: Lvl 01
01-2019
Manager, Business Operations
Renssoft Solutions Limited
11.2018 - 06.2019
Lean Six Sigma Green Belt
06-2012
Assistant Manager, Sales Operations
Novartis (Bangladesh) Limited
07.2010 - 12.2017
Independent University, Bangladesh
MBA from Marketing
01.2007 - 04.2009
Senior Officer, Distribution
Opsonin Pharma Limited
12.2006 - 02.2009
Independent University, Bangladesh
BBA from Finance
01.2002 - 12.2006
Hobbies
- Online learning courses
- Music & Movies
- Badminton
- Technology
- Space
- Religion
Career Objective
To obtain a challenging and rewarding top position in the Business Sector of a local or multinational company in Bangladesh where I can utilize my experience, skills and knowledge to grow with the company and develop my career for the long run.
Projects
- Salesforce Performance Tracking Interactive Dashboard
- Business Overall Performance Dashboard
- Sales Tracking & Team Performance Dashboard
- Retailers' display program implementation through TMRs
- PoE (Picture of Excellence) Dashboard
- Customer Relationship Management Dashboard
- Dynamic Business Plan Format & process automation
- Sales & Prescription Target Management Format
- Sales Force Database Management Report
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