Mostafizur Rahman

Helped with the Creation, Suggestions & Revision of FAQ'S.
Managed multiple Telegram Groups, forums, and Reddit daily with superior customer service at the fastest time
Escalated bug reports to developers with gathering possible information that may help to detect & solve the bugs.
Provided support through zendesk, Over 700+ tickets weekly
Achieved 75% average customer satisfaction rating(CSAT) to date.
Admired by team members, and supervisor for constantly meeting expectations.

Customer support and lend

• Promoted superior experience by addressing customer concerns,
• demonstrating empathy, and resolving problems swiftly.
• Overlooking a group of 10 community moderators.
• Helping with their needs and support.
• Working as a medium between community and developers to escalating bug reports.
• Providing email support and telegram support to ensure customer satisfaction.
• Written FAQ's and updated them regularly.
• Engaging with community on a daily basis to ensure positive community vibe.
• Provided social media and email support with a high CSAT.