Muhammad Maqsudul Hasan Suman
Dhaka
Summary
To lead the Retail Banking Division of a reputed commercial bank by leveraging over two decades of expertise in branch operations, asset distribution, and strategic business development. Dedicated to driving innovation, profitability, and customer-centric growth through disciplined leadership and compliance excellence.
Accomplished banking leader with a proven record of success in branch establishment, retail product innovation, and portfolio growth. Opened and managed high-performing branches, spearheaded the launch of Payroll Banking and Home Loan products at City Bank PLC, and consistently delivered strong business results. Recognized with multiple awards across Standard Chartered Bank, HSBC, and City Bank PLC, including Best Salesman, Team Leader Excellence, Home Loan Campaign Champion, and Star of the Month.
Overview
21
21
years of professional experience
Work History
Vice President & Branch Manager
City Bank PLC
10.2023 - Current
- Lead total branch operations with a focus on retail growth and strategic market penetration.
- Manage regulatory compliance and risk assessment protocols ensuring portfolio integrity.
- Drive customer acquisition and retention through service excellence and brand visibility.
Branch Manager
City Bank PLC
07.2021 - 09.2023
- Directed performance analysis and strategic planning to optimize KPIs in a competitive market.
- Strengthened retail asset quality and deposit growth through targeted campaigns.
Branch Manager
City Bank PLC
01.2020 - 06.2021
- Successfully relocated and re-established the Gazipur Agri Branch.
- Oversaw specialized agricultural financial services balancing sector-specific risk and growth.
Relationship Manager
City Bank PLC
01.2017 - 12.2019
- Focused on high-value client acquisition and business development within a primary commercial hub.
Customer Service Manager
City Bank PLC
01.2013 - 12.2016
- Directed front-end operations and client engagement at a flagship branch.
Relationship Manager (Asset Value Center)
City Bank PLC
06.2011 - 12.2012
- Spearheaded the historic launch of Payroll Banking and Home Loan products.
- Championed campaigns that significantly expanded the retail asset portfolio.
Senior Team Leader / Team Leader
HSBC Bank
02.2007 - 06.2011
- Key member of the team that opened the Banani Branch.
- Promoted to Senior Team Leader for outstanding performance in sales and team leadership.
Sales & Marketing Executive
Standard Chartered Bank
11.2005 - 01.2007
- Consistently ranked among top performers in wealth management sales.
Education
Master of Commerce (M.Com) - Management
Jagannath University College
01-2002
Bachelor of Commerce (Honors) - Management
Jagannath University College
01-2001
Skills
- Retail Banking Strategy & Market Expansion
- Risk & Compliance Management
- Branch Establishment & Relocation
- Product Development & Innovation
- Team Leadership & Mentoring
- Customer Relationship Management
- Performance Analysis & KPI Optimization
Languages
Bangla: Native
English: Fluent
Arabic: Basic
Awards & Recognition
Best Salesman – Standard Chartered Bank, Team Leader Excellence Award – HSBC Bank, Home Loan Campaign Champion – City Bank PLC, Star of the Month (Multiple Times) – City Bank PLC
Community Engagement
Spearheaded branch-level branding initiatives to enhance visibility and trust., Delivered training sessions on compliance and customer service excellence., Promoted financial inclusion through community outreach programs.
Declaration
I hereby declare that all the information provided above is true and correct to the best of my knowledge and belief. Signature: __________________________ Date: __________________________
Timeline
Vice President & Branch Manager
City Bank PLC
10.2023 - Current
Branch Manager
City Bank PLC
07.2021 - 09.2023
Branch Manager
City Bank PLC
01.2020 - 06.2021
Relationship Manager
City Bank PLC
01.2017 - 12.2019
Customer Service Manager
City Bank PLC
01.2013 - 12.2016
Relationship Manager (Asset Value Center)
City Bank PLC
06.2011 - 12.2012
Senior Team Leader / Team Leader
HSBC Bank
02.2007 - 06.2011
Sales & Marketing Executive
Standard Chartered Bank
11.2005 - 01.2007
Bachelor of Commerce (Honors) - Management
Jagannath University College
Master of Commerce (M.Com) - Management
Jagannath University College