MUHAMMAD GIAS UDDIN
Outlet Manager
CHATTOGRAM
Summary
Dedicated professional with extensive experience in restaurant management, telecommunications customer care, and direct sales in the mobile industry, seeking to leverage diverse skills and recent expertise in cloud accounting software such as QuickBooks Online and Xero. Goal-oriented and adaptable, aiming to contribute adept operational, managerial, and technological skills to a dynamic organization while continuing to learn and grow within the realm of finance and technology.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Outlet Manager
Fair Electronics Ltd
Chattogram
2021.01 - 2023.12
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
Sales Consultant
FAIR ELECTRONICS LTD
CHATTOGRAM
2018.10 - 2020.12
- Cold called and conducted face-to-face sales calls with customer executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Retained consistent client base by conducting market research to develop brand strategy.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Samsung Experienced Consultant
Excel Telecom Ltd
Chattogram
2017.05 - 2018.05
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Automated system e-commerce features to improve client sales.
- Integrated technology and business operations to identify targeted solutions to customer issues.
Cashier Manager
Sadia's Kitchen Restaurent
Chattogram
2017.01 - 2017.04
- Quickly and accurately counted drawers at start and end of each shift.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored areas for security issues and safety hazards.
Customer Care Representative
Banglalink Digital Communication Ltd
Chattogram
2016.09 - 2016.12
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
BBA - FINANCE
SONARGAON UNIVERSITY
DHAKA; BANGLADESH 2017.09 - 2021.09
Skills
Product and service knowledge
Strategic planning
Sales and marketing
Time management
Sales expertise
Problem solving strength
Interpersonal communication skills
Cloud Accounting
Quickbooks Online
Xero
Certification
Accounting Management System (Cloud Accounting), CodersTrust Bangladesh
Timeline
Outlet Manager
Fair Electronics Ltd
2021.01 - 2023.12
Sales Consultant
FAIR ELECTRONICS LTD
2018.10 - 2020.12
BBA - FINANCE
SONARGAON UNIVERSITY
2017.09 - 2021.09
Samsung Experienced Consultant
Excel Telecom Ltd
2017.05 - 2018.05
Cashier Manager
Sadia's Kitchen Restaurent
2017.01 - 2017.04
Customer Care Representative
Banglalink Digital Communication Ltd
2016.09 - 2016.12