Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Software
Timeline
Generic
Muhammad Jamal Uddin

Muhammad Jamal Uddin

Relationship Officer
Dhaka,Dhaka

Summary

Finance professional with over 11 years of experience in banking operations and relationship management, expert in financial analysis and customer service. My key achievements include increasing client onboarding by 25% through efficiently managing 200 account openings and closings monthly, and maintaining a compliance adherence rate of 98% across all banking operations. Seeking an Accountant position at [company name], where I bring my banking operations and relationship management skills to support your mission of providing unparalleled financial services. A deep understanding of financial services and a commitment to client satisfaction have been demonstrated through extensive banking experience. Proven abilities in managing core banking systems, enhancing client onboarding, and maintaining high compliance standards. A passion for optimizing banking operations and fostering strong customer relationships aligns seamlessly with a mission to deliver comprehensive financial solutions and drive success in a dynamic banking environment. Enthusiasm for continued growth and contribution in the banking sector is evident.

Reliable student ready to acquire skills in relationship management. Prepared to support team with innovative ideas to help improve quality of customer service.

Motivated Relationship Officer knowledgeable in customer relationship (CRM) practices. Willing to learn all business processes to correctly answer customer queries. Applies proactive approach to reviewing client needs to deepen relationships and offer superior customer service.

Overview

16
16
years of professional experience
15
15
years of post-secondary education

Work History

Relationship Officer

Mutual Trust Bank PLC
Dhaka
11.2016 - 02.2025
  • Company Overview: A reputed banking institution providing various banking services to its clients
  • Conducted general banking operations and customer interactions
  • Reviewed and approved loan applications
  • Managed compliance adherence and cross-selling initiatives
  • Built and maintained relationships with customers
  • Oversaw follow-up and collections efforts
  • Generated sales through market awareness
  • A reputed banking institution providing various banking services to its clients

Senior Officer

Export Import Bank of Bangladesh Limited
Dhaka
12.2008 - 01.2016
  • Company Overview: A leading bank offering a range of financial services including import and export financing
  • Managed core banking software 'Temenos 24'
  • Increased client onboarding by '25%' by efficiently executing '200' account openings and closings monthly
  • Oversaw cash management and fund transfers
  • A leading bank offering a range of financial services including import and export financing

Education

MBA - Finance

Atish Dipankor University of Science And Technology
Dhaka
01.2011 - 12.2011

Bachelor of Commerce -

National University
Dhaka, Bangladesh
07.1996 - 06.2000

Higher Secondary Certificate -

Tejgaon College
07.1994 - 06.1996

Secondary School Certificate - Bangla, English, General Math & Accounting.

Shegun Bagicha High School
Dhaka, Bangladesh.
01.1986 - 06.1994

Skills

A true desire to accept challenges, duties, and responsibilitiesundefined

Accomplishments

  • Increased client onboarding by 25% through onboarding 200 clients monthly.
  • Managed funds transfers totaling over $10 million annually with zero errors.
  • Reviewed and approved loan applications exceeding monthly.
  • Achieved compliance adherence rate of 98% across all banking operations.

Languages

Bengali
Proficient (C2)
English
Proficient (C2)

Interests

Reading & Social Networking

Software

Many Banking Software like PC Bank, Temonos, Flora Banking & TCS

Timeline

Relationship Officer

Mutual Trust Bank PLC
11.2016 - 02.2025

MBA - Finance

Atish Dipankor University of Science And Technology
01.2011 - 12.2011

Senior Officer

Export Import Bank of Bangladesh Limited
12.2008 - 01.2016

Bachelor of Commerce -

National University
07.1996 - 06.2000

Higher Secondary Certificate -

Tejgaon College
07.1994 - 06.1996

Secondary School Certificate - Bangla, English, General Math & Accounting.

Shegun Bagicha High School
01.1986 - 06.1994
Muhammad Jamal UddinRelationship Officer