Summary
Overview
Work History
Education
Skills
Languages
Certifications And Achievements
Websites
Extracurricular Activities
References
Timeline
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MUNIF AL MAHI KHAN

MUNIF AL MAHI KHAN

Dhaka

Summary

Dynamic banking professional with extensive experience at NRBC Bank PLC, excelling in credit analysis and operational efficiency. Proven track record in vendor management and team collaboration, enhancing service delivery and compliance. Adept at problem-solving and planning, driving successful card operations and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Assistant Officer

NRBC Bank PLC
Dhaka
09.2025 - Current
  • Oversaw daily card operations and managed card delivery and inventory.
  • Served as Credit Analyst for credit card approvals and risk assessment.
  • Trained customer service representatives to enhance support capabilities.
  • Managed Priority Pass production, delivery, and billing processes.
  • Ensured compliance with banking regulations and maintained operational efficiency.
  • Coordinated high-quality service delivery across various banking functions.

Junior Officer

NRBC Bank PLC
Dhaka
04.2022 - 09.2025
  • Oversaw comprehensive operations for credit, debit, and prepaid cards, ensuring timely production and delivery coordination.
  • Managed vendor relationships to enhance card production efficiency and Priority Pass issuance.
  • Conducted credit analysis and prepared documentation for credit card fee waivers.
  • Led supply chain coordination for materials crucial to card operations.
  • Trained call center teams on compliance regulations and operational procedures for card services.
  • Released security instruments and issued necessary No Objection Certificates (NOCs).
  • Drove marketing campaigns focused on deposits, loans, and card offerings.

Customer Service Executive

City Bank PLC
Dhaka
01.2021 - 04.2022
  • Provided exceptional customer support in retail banking and card services.
  • Collaborated with service quality and vendors to ensure timely delivery of card materials.
  • Maintained comprehensive knowledge of banking products to deliver accurate solutions.

Intern

Grameen Bank
Dhaka
01.2020 - 12.2020
  • Acquired knowledge of microfinance and rural loan policies.
  • Facilitated document management for loan applications, enhancing efficiency.
  • Analyzed microfinance trends to inform policy recommendations.

Education

Executive MBA - Business Administration

ULAB
Dhaka, Bangladesh
04-2025

BBA - Marketing, International Business

IUB
10-2020

GED -

Princeton International Education
12.2016

SSC - Science

Foundation School
Dhaka, Bangladesh
12.2013

Skills

  • MS Office
  • Canva
  • ITC
  • Tranzware
  • Fimi
  • Bank Ultimus
  • Vendor management
  • Supply chain coordination
  • Communication
  • Problem Solving
  • Planning and organizing
  • Resilience and adaptability
  • Creativity and innovation
  • Customer service
  • Risk assessment
  • Credit analysis
  • Team collaboration
  • Operational efficiency
  • Compliance management
  • Document preparation

Languages

Bengali
First Language
English
Advanced (C1)
C1

Certifications And Achievements

  • Credit Management Training Certificate, NRBC Bank PLC Training Institute, 01/01/24
  • Runner-Up, Elevator Pitch Challenge, IUB, 01/01/18
  • Runner-Up, Brain Teaser's-3, IUB Economic Society, 01/01/17
  • Best Speaker, Bengali Debate, Foundation School Debating Club, 01/01/12
  • Prize Winner, British Council Book Reading Competition, 01/01/16

Websites

Extracurricular Activities

Executive Board Member, IUB Social Welfare Club Debater, Foundation School Debating Club

References

  • Malik Md. Zaglul Hassan, SVP & Head of Fraud Risk Management, City Bank PLC, +8801762042456, zaglul.hassan@thecitybank.com
  • Md. Sakil Siddique, AVP & Head of Card Operations, NRBC Bank PLC, +8801955502333, sakil@nrbcommercialbank.com

Timeline

Assistant Officer

NRBC Bank PLC
09.2025 - Current

Junior Officer

NRBC Bank PLC
04.2022 - 09.2025

Customer Service Executive

City Bank PLC
01.2021 - 04.2022

Intern

Grameen Bank
01.2020 - 12.2020

Executive MBA - Business Administration

ULAB

BBA - Marketing, International Business

IUB

GED -

Princeton International Education

SSC - Science

Foundation School

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