Munif Al Mahi Khan

Energetic banking professional with strong communication and organisational skills. Credit analyst, experienced in training and managing call center employees with a proven track record in card operations and customer service. Driven to deliver high-quality service and consistent results. In addition to my expertise in card operations and customer service, I have also effectively contributed to revenue growth of the bank as a loyal employee.

• Carried out day-to-day duties accurately and efficiently. Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Credit, debit, prepaid cards operation related works.
• Call center trainer.
• Card production, card re-issue, fees & charges waiver, credit card cheque production, endorsement update and reporting, e-commerce services, fund transfer, lien release, cards statement and other report generation related works.
• Cards, loan and deposit marketing.
• ATM monitoring
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Trained and earned deep knowledge of credit/debit cards and retail banking.

• Runner-up at Elevator Pitch Challenge at Bangladesh Youth Symposium-2018 (held at IUB).
• Runner-up at "Brain Teaser's- 3" hosted by IUB Economic Society on 23rd March, 2017. Organized social welfare events as a EB member of IUB SOCIAL WELFARE CLUB.
• Won Prize at British Council Book Reading Competition 2016.
• Awarded Best Speaker in Bengali Debate category and won several certificates for commendable participation in the debating competitions held by Foundation School Debating Club (2011 and 2012).

• SVP & Head of Fraud Risk Management., City Bank PLC., 01762042456, zagglul.hassan@thecitybank.co m
• AVP & Head Card Operations, NRBC BANK PLC., +880195550233, sakil@nrbcommercialbank.com