MUNMUN AKTER
Halishahar, Chattogram ,Bangladesh
Summary
Results-driven Branch Service Ambassador with experience in customer relationship management and complaint resolution. Skilled in guiding clients through digital banking resources and enhancing service delivery to ensure satisfaction and loyalty.
Overview
4
4
years of professional experience
4031
4031
years of post-secondary education
1
1
Certification
Work History
Branch service ambassador
City bank plc
Chattogram , Bangladesh
02.2025 - Current
- Assisted customers with account inquiries and service requests.
- Provided information on banking products and services to clients.
- Collaborated with team members to enhance customer service experience.
- Resolved customer complaints efficiently and professionally.
- Guided customers through digital banking tools and resources.
- Supported branch operations by managing appointment scheduling effectively.
- Resolved customer complaints in a timely manner.
Customer Service Officer
Genex Infosys ltd
Chittagong, Bangladesh
09.2021 - 02.2024
- Assisted customers with product inquiries and service-related issues.
- Resolved customer complaints using effective communication and problem-solving skills.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Government Women's College Nasirabad, Chattogram
Chattogram , Bangladesh Halishahar Ahmed Mia City Corporation Girl's High School
Chattogram , Bangladesh Islamia University College
Chattogram , Bangladesh BBA - Accounting
Islamia University College
Chattogram , Bangladesh Skills
- Customer relationship management
- Complaint resolution
- Digital banking tools
- Account management
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Certification
04 December 2023
Brac career hub training
Affiliations
Teacher at nagarful
Social organizations for street children's
References
References available upon request.
Timeline
Branch service ambassador
City bank plc
02.2025 - Current
Customer Service Officer
Genex Infosys ltd
09.2021 - 02.2024
Government Women's College Nasirabad, Chattogram
Halishahar Ahmed Mia City Corporation Girl's High School
Islamia University College
BBA - Accounting
Islamia University College