Mustaquim Ahmad
IT Professional
Summary
Highly motivated and results-oriented IT professional with over 10+ years of experience in technical support, project management, and business development. Strong foundation in troubleshooting hardware, software, and network issues, with expertise in Microsoft products such as Intune, Azure, and Office 365. Demonstrated ability to successfully manage complex projects from inception to completion, driving efficiency and enhancing talent acquisition. Skilled in cultivating and maintaining strong client relationships, fostering a positive and collaborative environment. Continuous learner with a passion for staying updated on the latest technologies to optimize performance and implement industry best practices.
Skills
Hardware & Software Management
Network monitoring MRTG & PRTG
IT service management
Helpdesk support
Presentations and public speaking
Operating system installation
Technical solutions
Learning Modalities
MS Office & Other Software's
IT Inventory and Ticket Management
Time Management
Leadership & Goal Oriented
Strategic Thinking
Man Management
Decision Making
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Certification
Google IT Support Professional Certification, XZBH7T60J6EZ
Work History
Technical Specialist - Corporate Support
1000fix Ltd.
1 2024 - 7 2024
- Provide first-line on-site technical support to Arla Foods Bangladesh Ltd
- Head Office and Field Teams
- Troubleshooting and resolving hardware, software, and Microsoft product (Intune, Azure, Office 365) issues
- Monitor network performance, proactively identifying and resolving potential issues for optimal system performance
- Effectively communicate technical information to users with varying levels of knowledge, documenting issues and resolutions for knowledge sharing
- Collaborate with internal IT teams to escalate complex issues and ensure timely resolution
- Effectively maintain inventory management and needs for IT support
- Maintain a thorough understanding of Arla Foods' IT infrastructure and policies, adhering to established IT security protocols and data privacy regulations
- Plan and monitor Factory projects based on IT Devices installation with vendor
- Continuously learn and stay updated on evolving technologies and industry best practices, participating in knowledge-sharing initiatives to enhance team capabilities
Sr. IT Support Engineer
Entrust Global Ltd. / e-TEK Solutions
05.2022 - 12.2023
- Diagnose and resolve complex technical issues across diverse hardware, software, and network systems
- Act as a first point of contact for escalated support tickets and provide expert solutions
- Identify root causes of problems, develop effective troubleshooting strategies, and implement solutions independently
- Proactively analyze system performance and identify potential issues before they impact users
- Provide technical guidance and support to junior support engineers and other team members
- Contribute to the development and implementation of support best practices and procedures
- Analyze IT support metrics and identify opportunities for improvement
- Develop and implement proactive support strategies to minimize downtime and user impact
- Collaborate with other IT departments (e.g., security, network) on cross-functional projects
Human Resources Project Manager
UDOY NGO (under CREC for PBRLP Project)
02.2019 - 03.2022
- Support recruitment consultants, handling HR duties such as letter writing and candidate registration, improving efficiency by 20%
- Visit and monitor different divisions of the project and monitor training progress by employees to both on and off-field workers
- Craft job descriptions for ads on various social media platforms, contributing to a 25% increase in talent acquisition success
- Manage on-boarding and off-boarding processes
- Achieved a staff retention rate of 95%, implementing effective retention strategies
- Address employee requests on HR issues, rules, and regulations with a 98% satisfaction rate
- Support HR Business Partner in meetings, contributing by providing necessary documentation and taking minutes when required
- Provide project reports based on week-to-week progress for CSC & Army representatives
IT Engineer
M/S Shahin International
12.2017 - 12.2018
- Diagnose and troubleshoot hardware, software, and network issues for internal users or external clients
- Provide timely and accurate technical support via phone, email, chat, or in person
- Escalate complex issues to senior engineers or vendors when necessary
- Document resolutions and maintain a knowledge base for future reference
- Update and maintain software applications, operating systems, and firmware
- Perform preventive maintenance tasks to ensure system stability and performance
- Respond to user inquiries and requests for assistance in a courteous and professional manner
Sr. Business Development Executive
02.2017 - 11.2017
- Develop long-term strategic plan and organizational goals, aligning with a 3-year vision and achieving 85% goal attainment
- Manage social media posts and ads for products, updating content regularly to engage customers, resulting in a 25% increase in online presence
- Monitor facility condition and environmental performance, recommending and approving funding levels and spending plans with a 98% accuracy in resource allocation
- Build and maintain successful relationships with clients and suppliers, contributing to business development and a 30% increase in client satisfaction
Assistant IT Engineer
GrameenPhone Ltd.
01.2016 - 01.2017
- Install, configure, and troubleshoot computer hardware and software
- Assist users with technical issues and answer questions
- Maintain accurate documentation of IT systems and procedures
- Monitor system performance and identify potential problems
- Perform routine maintenance tasks, such as backups and updates
Jr. IT Engineer
Pi Technologies Ltd.
02.2012 - 03.2015
- Provide basic technical support to users, including troubleshooting hardware and software issues
- Assist with password resets, account creation, and other routine tasks
- Document and escalate complex issues to senior engineers
- Maintain basic network and system health by monitoring alerts and performing preventative maintenance
Education
BSc - EEE
University of Information Technology and Sciences
Higher Secondary School Certificate - Science Studies
Dhaka City College
Secondary School Certificate - Science Studies
Mirzapur SK Pilot Boys High School
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Danish
Intermediate (B1)