NABID SHAHRIAR

Results-driven and client-focused professional with demonstrated experience in case management, care coordination, and provider relations within the healthcare sector. Proven ability to streamline intake processes, foster stakeholder collaboration, and uphold compliance standards. Adept at advocating for diverse client needs while enhancing operational performance and service delivery. Seeking to contribute to organizational growth and efficiency in an Intake or Customer Support Specialist role.

• High Patient Enrollment & Service Expansion
  Spearheaded a 40% increase in patient enrollment within one year by optimizing intake workflows, cultivating referral partnerships, and proactively engaging caregivers and local community networks. Successfully introduced new service lines—including dementia-focused care and weekend coverage—tailored to meet underserved client needs and broaden the company’s home care offerings.
• Contract Acquisition & Lead Generation
  Independently sourced and secured new provider contracts and service authorizations through strategic outreach to CHHA Agency representatives, private practices, and hospital discharge units. Played a pivotal role in driving revenue growth and geographic expansion by converting cold leads into recurring, high-yield service relationships.
• Dementia Grant Acquisition & Program Development
  Initiated, developed, and submitted a successful grant proposal to the Alzheimer’s Association, resulting in awarded funding to launch a dedicated respite support initiative for dementia patients. Led program design and operational integration, marking a significant enhancement in the company’s dementia care capabilities and community visibility.