Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
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Nadia Delwar Dulal

Nadia Delwar Dulal

CANTONMENT

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by expertly resolving problems and quickly processing transactions.

I am also pursuing an MBA degree in Tourism and Hospitality Management at the University of Dhaka, where I have gained valuable knowledge and insights into the tourism sector, hospitality operations, and marketing strategies.

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work History

JUNIOR TELLER

NRB Commercial Bank Ltd
Dhaka
07.2021 - Current
  • A/C management: BRTA
  • Cash Handling
  • Cash Verification
  • Properly processed deposits, withdrawals and payments for an average of 100+ customers daily.
  • Assisting clients with loan applications.
  • Approaching Clients, Evaluating creditworthiness and risks.
  • Analyze the potential risks associated with extending credit and make decisions based on the analysis
  • Preparing & reviewing loan documents
  • Customer Interaction
  • General Banking

KEY ACCOUNT MANAGER

Modern Technology Ltd.
07.2017 - 05.2019
  • Develop and maintain client relationships.
  • Supported proposal development and implemented contractual agreements.
  • Negotiate contract terms with clients and communicate.
  • Monitor project teams to ensure contracts are executed as agreed.
  • We have provided first-class client services, from onboarding to daily account management.

INTERN

IPDC Finance
Dhaka
03.2017 - 06.2017
  • Organizing and Managing Training & Development Programs.
  • Shadowed manager to broaden knowledge and learn tasks.
  • Participated in training and seminars to enhance skills and promote growth.
  • Booked conference rooms, catering and sent invitations to help coordinate events.
  • Sorted, labelled and filed documents in alphabetical order to maintain consistency.
  • Participated in staff meetings to discuss the latest developments.

Customer Relationship Executive

GETCO Telecommunications Limited.
Dhaka
09.2015 - 02.2016
  • Advised clients on the optimum mix of products and distribution channels for the greatest success.
  • Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
  • Developed marketing plans to support department strategies.
  • Leveraged market and competitor data to identify market opportunities and gaps.
  • Networked with media and PR professionals to build campaign reach.

Education

Master of Business Administration - Tourism & Hospitality Management

Dhaka University
Dhaka
May 2018 - Dec 2023

Bachelor of Business Administration - Business Studies

London School of Commerce(Cardiff Metropolitan Uni
Dhaka
Feb 2014 - Jan 2017

Diploma of Higher Education - Commerce

London School of Commerce(Cardiff Metropolitan University
Dhaka
Aug 2013 - Feb 2014

GCSEs - Commerce

British Council
Dhaka
05.2010 - 06.2011

Skills

  • Good Communication Skills
  • Client Servicing
  • Negotiation
  • Project Management
  • MS Office
  • Problem-Solving abilities
  • Banking ethics
  • Consumer banking
  • Relationship building and management
  • Excellent time management skills

Certification

-Participated in "Destination UN 2016" organized by Bangladesh Model United Nations Council
-Participated in "Speakup Without Hiccup", conducted by G. Sumdany Don at EMK Centre (6th August'2016)
-Participated in "Career Boot camp", conducted by G. Sumdany Don at EMK Centre (17th-19th May'2015)
-Participated in "Training on Social Business Development", conducted by SBYN at EMK Centre (6th December'2014)
-Participated in "Self-Development Workshop on Leadership, Project Management, Public Relations & Communication", arranged by Life Carnival Foundation at EMKCentre (24th November'2014)
-Participated in Volunteering for JAAGO on "Universal Children's Day", by Volunteer for Bangladesh (20th November'2014)
-Participated in ‘'Activation and Event Management'', conducted & facilitated by the G.Sumdany Don at Bdjobs training centre (19th September'2014)
-Participated in "The procedures of participation in the local & foreign aided International Tender for Public Procurement", conducted by the Bangladesh Indenting Agents' Association (BIAA) (7th September'2013)
-Participated in "Computer Basics & Internet Training" at British Council Resource Centre, Dhaka (2nd - 4th May'2011)

Languages

English
Fluent
Bengali
Native

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

JUNIOR TELLER

NRB Commercial Bank Ltd
07.2021 - Current

Master of Business Administration - Tourism & Hospitality Management

Dhaka University
May 2018 - Dec 2023

KEY ACCOUNT MANAGER

Modern Technology Ltd.
07.2017 - 05.2019

INTERN

IPDC Finance
03.2017 - 06.2017

Customer Relationship Executive

GETCO Telecommunications Limited.
09.2015 - 02.2016

Bachelor of Business Administration - Business Studies

London School of Commerce(Cardiff Metropolitan Uni
Feb 2014 - Jan 2017

Diploma of Higher Education - Commerce

London School of Commerce(Cardiff Metropolitan University
Aug 2013 - Feb 2014

GCSEs - Commerce

British Council
05.2010 - 06.2011
Nadia Delwar Dulal