Nadim Hassan
Summary
Senior administrator with a passion for customer experience/sales with 4 years+ of professional experience in various industries such as Retail, Property and Fleet Management. A initiative-taker, with the ability to work flexibly while staying true to the organization's strategic objectives. Resourceful Purchasing Officer with extensive experience and successful track record in procurement and logistics. Organized and effective professional well-versed in using proven methods and cutting-edge technology to streamline operations, increase productivity and cut costs. Dedicated to strengthening and maintaining vendor relations through outstanding communication and human relations skills.
Overview
10
10
years of professional experience
Work History
Senior Client Officer
SGFleet
02.2020 - 03.2024
- Coordinated with finance department on budget planning, helping to control costs while maintaining quality standards in procurement activities.
- Developed strong working relationships with key suppliers, ensuring reliable delivery of goods and services.
- Maintained compliance with all relevant regulations by staying up-to-date on changes in laws affecting procurement practices.
- Ensured timely delivery of materials by closely monitoring vendor performance and addressing any issues proactively.
- Streamlined purchasing processes for increased efficiency, resulting in time and cost savings.
- Negotiated pricing and terms with vendors to secure best value for company.
National Administrator - Sales and Settlements
SGFleet
08.2018 - 01.2020
- Compliance: Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Procurement Support Officer
SGFleet
03.2018 - 08.2018
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Coordination - car dealerships: price & availability of vehicle orders
- Order Management
- Network Dealer Contact Management.
Sales Associate
Stockland
11.2016 - 02.2018
- Worked on-site across two major masterplan residential communities in NSW of the company – Elara (Marsden Park, NSW) and Willowdale (Denham Court, NSW)
- Built relationships with customers to encourage repeat business. e.g. Sales Professionals, Sales Managers, Customers, Builders, Real Estate Agents and other key stakeholders
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Pre-Sales: customer qualification & follow-up
- Maintain and update CRM (Salesforce), including Management of competitor analysis database – pricing & sales tracking
Customer Service Representative
Target Australia
11.2013 - 01.2015
- Received number of ‘Customer Service Appreciation' cards for excellent sales promotion and customer service.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Customer service: phone & in-store
- Inventory management: stock filling, yearly stock take, creating price and promotion tickets
Education
Bachelor of Commerce – Professional Accounting -
Macquarie University
Sydney, NSW12.2015
Skills
- Purchase Order Management
- Price Analysis
- Report Preparation
- Purchasing coordination
- Relationship Management
- Superior Customer/Client Services
- Deadline Management
- Supplier evaluation & negotiation
- Contract Administration
- Efficiency Improvement
- Operations Management
- Organizational Skills
Additional Information
- Microsoft Office Suite (Word, Excel and PowerPoint)
- Salesforce (CRM)
- Miles
- Autopak
- MYOB
- Microsoft Office Suite (Word, Powerpoint, Excel)
References
Available upon request
Timeline
Senior Client Officer
SGFleet
02.2020 - 03.2024
National Administrator - Sales and Settlements
SGFleet
08.2018 - 01.2020
Procurement Support Officer
SGFleet
03.2018 - 08.2018
Sales Associate
Stockland
11.2016 - 02.2018
Customer Service Representative
Target Australia
11.2013 - 01.2015
Bachelor of Commerce – Professional Accounting -
Macquarie University
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