Nafis Fuad
Rangpur,55
Summary
Motivated Computer Science and Engineering graduate with a robust foundation in programming and problem-solving, complemented by hands-on experience in customer service, client relationship management, and telemarketing at industry-leading firms such as Genex Infosys, Searchlite Communicate, and NR Solutions Limited. Possesses strong communication, leadership, and multitasking skills, with a proven track record of delivering exceptional results in both technical and client-facing roles. Eager to leverage a unique blend of technical proficiency and professional expertise to drive value in dynamic organizational environments. Committed to continuous growth and contributing positively to team success while navigating complex challenges.
Overview
3
3
years of professional experience
Work History
Customer Relationship Officer (Telemarketer)
NR Solutions Limited
Dhaka, Bangladesh
12.2023 - Current
- Successfully cold-called merchants to identify their business needs and present tailored Merchant Cash Advance solutions.
- Articulated the value of NR Solutions' financial programs, resulting in consistent lead generation and qualification.
- Demonstrated strong persuasive communication skills to overcome objections and build trust with potential clients.
- Managed a high volume of outbound calls while maintaining a professional and results-driven approach.
Customer Care Executive
Searchlite Communicate (Robi Customer Care, Uttara)
Dhaka, Bangladesh
05.2023 - 11.2023
- Assisted walk-in customers with account management, SIM activations, and billing queries.
- Consistently achieved high customer service ratings.
- Helped streamline front-desk operations to reduce wait times.
Customer Service Officer
Genex Infosys (Robi Process)
Dhaka, Bangladesh
10.2022 - 04.2023
- Resolved customer issues efficiently and improved customer satisfaction scores.
- Delivered accurate information regarding Robi products and services.
- Maintained documentation of customer feedback to support service improvements.
Education
B.Sc. - Computer Science & Engineering
Bangladesh Army University of Science And Technology
01.2023
Higher Secondary School Certificate - undefined
Lions School and College
01.2019
Secondary School Certificate - undefined
Lions School and College
01.2017
Skills
- Experienced in software development using C, C, Java, Python, HTML, CSS, and PHP
- Machine learning frameworks: TensorFlow, Keras, PyTorch
- Database management: MySQL and Firebase
- Documentation using Microsoft Office and LaTeX
- Clear verbal communication
- Analytical problem solving
- Collaborative decision making
- Simultaneous task management
- Detail-oriented observation
Timeline
Customer Relationship Officer (Telemarketer)
NR Solutions Limited
12.2023 - Current
Customer Care Executive
Searchlite Communicate (Robi Customer Care, Uttara)
05.2023 - 11.2023
Customer Service Officer
Genex Infosys (Robi Process)
10.2022 - 04.2023
Higher Secondary School Certificate - undefined
Lions School and College
Secondary School Certificate - undefined
Lions School and College
B.Sc. - Computer Science & Engineering
Bangladesh Army University of Science And Technology
Awards
Runner-up — Intra-University Corporate Case-Solving Competition (BAUST), Runner-up — Intra-University Programming Competition (BAUST), Media Secretary — BAUST Cultural Club, Advisor — BAUST Programming Club
Publications
A ransomware detection using stacking models & XAI.
References
S.M Jahangir, Alam, Professor & Head, jahangir@baust.edu.bd, +8801769675560, BAUST