Dynamic professional with extensive experience at MFS & banking with 8+ yearsexperience, excelling in operations management and reporting. Proven ability to automate processes and enhance data accuracy using SQL and Power BI. Recognized for strong problem-solving skills and effective team leadership, driving efficiency and compliance in data governance.
Core Member of Database ,Reporting and Automation Team
● Generate daily, weekly, and monthly operational and performance reports. Maintain databases and ensure the accuracy of stored data.
● Gather data from multiple sources such as databases (SQL Server, Oracle), Excel sheets, BI etc.
●Automate report generation using tools like Excel Macros, Power Query, or scripts.
●Translate business requirements into technical specifications and reports.
● Highlight trends, variances, and performance gaps through dashboards and visualizations.
● Ensure reports are error-free and validated against source data.
● Performing necessary testing with new modules and implementation of applications.
● Dealing with developments regarding internal portal and automations
● Ensure reports comply with company data governance and security policies.
Core Member of LEA IT Operations Team
● 1st and 2ndlevel support of all applications and Internal portals of LEA Department
● Dealing with developments regarding LEA Management portal
● Performing requirement analysis, design accordingly and provide automation solution
● Providing report/data and different MIS as per requirement from different department
● Automating database through converting it to internal portal
● Performing necessary UAT with new module and implementation of web applications
● Upgrading applications and versions by communicating with vendors; also testing and installing upgrades as a team member
● Developing and maintaining documentation like IT policies, SLA & SOP.
Core Member of Application Team & Implementation Team
● 1st and 2ndlevel support of Core Banking System
● 1st and 2ndlevel support of all other core applications
● Dealing with payment system like BACH, EFTN & RTGS applications
● Providing report/data and different MIS as per requirement from different department
● Performing necessary testing with new module, product and implementation of different applications like HRM solution, ERP solution.
● Maintaining SLA with Core banking application, Internet Banking and SMS application
● Integrating projects like School Payment, bKash Payment, ecommerce payment and other utility bill payments with Internet Banking Web, Android Application and iOS.
● Environment readiness for Branches.
● Troubleshooting problems in application; escalating problems to vendor if required.
● Developing and maintaining documentation like SLA & SOP.
● Upgrading applications and versions by communicating with vendors; also testing and installing upgrades as a team member.
● Developed Intra Website for employee usage only. Also implemented e-Learning module of Shimanto Bank Limited.
● Performed UAT for necessary version upgradation and development of Android and iOS application.
Microsoft SQL 2016