Nahidul Islam
Customer Service Manager
Mymensingh Sadar,Mymensingh
Summary
With a strong foundation in both management and customer service, I have a proven track record of successfully leading teams to exceed sales targets and enhance customer experiences. My commitment to regulatory compliance and strategic market analysis further strengthens the operations and services I manage, ensuring sustainable growth and customer satisfaction.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Customer Service Manager
IFIC BANK PLC
08.2024 - Current
- Perform Duty as BAMLCO for Branch & Uposhakha.
- Comply with Internal & External Policies, Processes and Regulatory Requirements.
- Cash Management of Branch & Uposhakha.
- Ensure Overall Safety & Security of Branch and Uposhakha.
- Deliver & Ensure Customer Service of Branch and Uposhakha.
- Guide the Team to Perform at their Best by Coaching, Knowledge Sharing & Skills Development.
Officer In Charge
IFIC BANK PLC
03.2021 - 08.2024
- Acquire new customer and sell retail & SME products to achieve and exceed assigned targets.
- Conduct Market Analysis.
- Cash Management of Sub branch.
- Ensure Sub management & maintenance.
Assistant Officer
IFIC BANK PLC
03.2021 - 04.2022
Trainee Assistant Officer
IFIC BANK PLC
02.2020 - 03.2021
Service Executive officer
Dutch-Bangla Bank Limited
12.2018 - 04.2019
Lecturer
Gulshan Public College
05.2018 - 12.2018
Education
Weekend MBA Program - Finance and Banking
Jatiya Kabi Kazi Nazrul Islam University
Trishal, Mymensingh 01.2025 - 1 2026
Master of Science (M.Sc.) - Botany
Jagannath University
Dhaka 01.2015 - 1 2016
Bachelor of Science (B.Sc.) - Botany
Jagannath University
Dhaka 01.2011 - 1 2015
Higher Secondary Certificate (HSC) - undefined
Shahid Syed Nazrul Islam College
MymensinghSecondary School Certificate (SSC) - undefined
Momenshahi Islami Academy
MymensinghSkills
Microsoft Office
Management
Communication
Business Strategy
Negotiation
Financial Analysis
Client Relations
Customer Service
Leadership
Team Leadership
Problem Solving
Analytical Skills
Banking Expertise
Certification
2025, Associate of the Institute of Bankers, Bangladesh (AIBB)
Extra-Curricular Activities
04/01/14, 04/30/16, Secretary of Publication & Publicity, Student Welfare's Association of Mymensingh, Jagannath University, Dhaka, Dhaka
Interests
Traveling and exploring new cultures
Crafting
Personal Information
- Date of Birth: 05/07/93
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Married
Timeline
Weekend MBA Program - Finance and Banking
Jatiya Kabi Kazi Nazrul Islam University
01.2025 - 1 2026
Customer Service Manager
IFIC BANK PLC
08.2024 - Current
Officer In Charge
IFIC BANK PLC
03.2021 - 08.2024
Assistant Officer
IFIC BANK PLC
03.2021 - 04.2022
Trainee Assistant Officer
IFIC BANK PLC
02.2020 - 03.2021
Service Executive officer
Dutch-Bangla Bank Limited
12.2018 - 04.2019
Lecturer
Gulshan Public College
05.2018 - 12.2018
Master of Science (M.Sc.) - Botany
Jagannath University
01.2015 - 1 2016
Bachelor of Science (B.Sc.) - Botany
Jagannath University
01.2011 - 1 2015
Higher Secondary Certificate (HSC) - undefined
Shahid Syed Nazrul Islam College
Secondary School Certificate (SSC) - undefined
Momenshahi Islami Academy