Nahidul Islam
Customer Service Manager
Mymensingh Sadar,Mymensingh
Summary
With a strong foundation in both management and customer service, I have a proven track record of successfully leading teams to exceed sales targets and enhance customer experiences. My commitment to regulatory compliance and strategic market analysis further strengthens the operations and services I manage, ensuring sustainable growth and customer satisfaction.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Customer Service Manager
IFIC BANK PLC
08.2024 - Current
- Perform Duty as BAMLCO for Branch & Uposhakha.
- Comply with Internal & External Policies, Processes and Regulatory Requirements.
- Cash Management of Branch & Uposhakha.
- Ensure Overall Safety & Security of Branch and Uposhakha.
- Deliver & Ensure Customer Service of Branch and Uposhakha.
- Guide the Team to Perform at their Best by Coaching, Knowledge Sharing & Skills Development.
Officer In Charge
IFIC BANK PLC
03.2021 - 08.2024
- Acquire new customer and sell retail & SME products to achieve and exceed assigned targets.
- Conduct Market Analysis.
- Cash Management of Sub branch.
- Ensure Sub management & maintenance.
Assistant Officer
IFIC BANK PLC
03.2021 - 04.2022
Trainee Assistant Officer
IFIC BANK PLC
02.2020 - 03.2021
Service Executive officer
Dutch-Bangla Bank Limited
12.2018 - 04.2019
Lecturer
Gulshan Public College
05.2018 - 12.2018
Education
Weekend MBA Program - Finance and Banking
Jatiya Kabi Kazi Nazrul Islam University
Trishal, Mymensingh 01.2025 - 1 2026
Master of Science (M.Sc.) - Botany
Jagannath University
Dhaka 01.2015 - 1 2016
Bachelor of Science (B.Sc.) - Botany
Jagannath University
Dhaka 01.2011 - 1 2015
Higher Secondary Certificate (HSC) - undefined
Shahid Syed Nazrul Islam College
MymensinghSecondary School Certificate (SSC) - undefined
Momenshahi Islami Academy
MymensinghSkills
Microsoft Office
Certification
2025, Associate of the Institute of Bankers, Bangladesh (AIBB)
Extra-Curricular Activities
04/01/14, 04/30/16, Secretary of Publication & Publicity, Student Welfare's Association of Mymensingh, Jagannath University, Dhaka, Dhaka
Interests
Traveling and exploring new cultures
Crafting
Personal Information
- Date of Birth: 05/07/93
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Married
Timeline
Weekend MBA Program - Finance and Banking
Jatiya Kabi Kazi Nazrul Islam University
01.2025 - 1 2026
Customer Service Manager
IFIC BANK PLC
08.2024 - Current
Officer In Charge
IFIC BANK PLC
03.2021 - 08.2024
Assistant Officer
IFIC BANK PLC
03.2021 - 04.2022
Trainee Assistant Officer
IFIC BANK PLC
02.2020 - 03.2021
Service Executive officer
Dutch-Bangla Bank Limited
12.2018 - 04.2019
Lecturer
Gulshan Public College
05.2018 - 12.2018
Master of Science (M.Sc.) - Botany
Jagannath University
01.2015 - 1 2016
Bachelor of Science (B.Sc.) - Botany
Jagannath University
01.2011 - 1 2015
Higher Secondary Certificate (HSC) - undefined
Shahid Syed Nazrul Islam College
Secondary School Certificate (SSC) - undefined
Momenshahi Islami Academy
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