Nasir Uddin Khan
Customer Service Professional
Dhaka
Summary
Diligent Customer Service professional with solid background in customer service operations. Successfully resolved customer issues and improved satisfaction levels through effective communication. Demonstrated excellent problem-solving and conflict resolution skills.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
Work History
Sr. Executive, Customer Support
REVE System
11.2015 - Current
- Respond quickly and professionally to customer inquiries through live chat, whats app, phone call and Email
- Assist customers with troubleshooting, product-related questions, and service guidance.
- Open ticket as per customer request regarding their problem.
- Keep approachable tone while keeping answers clear and accurate.
- Log customer interactions accurately and share insights to improve support processes.
- Meet key performance targets such as response time, resolution quality, and customer satisfaction.
- Install Switch , Server and Byte saver etc
Business Development Executive
SSL Wireless
10.2013 - 03.2014
- Visit Market Regularly and Collect Order
- Submit business proposal as per client’s requirement
- Prepare and submit daily visit report
- Provide clients after sells service
Customer Service Executive
OLLO Wireless Internet
09.2011 - 09.2013
- Receive incoming calls & meet up their queries.
- Help existing customer to solute their problem related with internet service.
- Take sales order & forward it to the concern department.
Contact Centre Agent
American Life Insurance Company (ALICO)
04.2011 - 06.2011
- Communicated information clearly and accurately
- Contact with the existing customer and Meet up queries.
- Reminding customer there last date of premium.
- Convincing them to pay there premium through bank.
Education
BBA - Marketing
04.2001 - 01.2014
GPA: 2.75
Higher Secondary Certificate(H.S.C) - Commerce
GPA: 3.90
Secondary School Certificate(S.S.C) - Commerce
GPA: 3.75
Skills
Customer Relations
Managing E-mail
Incident Analysis
Critical Problem Analysis/Resolution
Call center experience
Live chat support
Marketing
Business development
Microsoft Word
Microsoft Excel
Internet & Email
SEO
Timeline
Sr. Executive, Customer Support - REVE System
11.2015 - Current
Business Development Executive - SSL Wireless
10.2013 - 03.2014
Customer Service Executive - OLLO Wireless Internet
09.2011 - 09.2013
Contact Centre Agent - American Life Insurance Company (ALICO)
04.2011 - 06.2011
Institute Of Science Trade & Technology - BBA, Marketing
04.2001 - 01.2014
Ideal College - Higher Secondary Certificate(H.S.C), Commerce
A.K. High School & College - Secondary School Certificate(S.S.C), Commerce