NASRIN AKTER
Experienced Banker
Dhaka
Summary
Accomplished banking professional with over two decades of experience across diverse roles. Known for optimizing costs, driving profits, and delivering exceptional results. Adept at leading a core operations within the banking sector. Recognized for inspiring management team members to excel and encouraging creative work environments. Enthusiastic leader and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Retail & SME Business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Head of City Alo-Women Banking
City Bank PLC.
4 2022
- Led the Woman Banking department of City Bank and work for driving the institution’s business through women portfolio
- Explored new business opportunities and carried out new business strategies which are aligned with organizational objectives
- Monitoring the overall business from all sales channels: Branch Banking, Agent Banking, Employee Banking, Small Banking, and Direct Sales Team who are working for the overall portfolio growth of women banking
- Led team in analyzing customer behavior data, resulting in a minimum 10% improvement in customer retention rates
- Conducted a market analysis that identified new growth opportunities, leading to the increase in market share year on year
- Collaborated with cross-functional teams to develop and launch a new product, for achieving sales target within the stipulated time period
- Implemented a new data visualization tool, increasing data analysis efficiency by 40%
- Conducted a comprehensive competitor analysis that informed strategic decision-making and led to a 15% increase in market competitiveness.
Regional Head of Branches
City Bank PLC.
01.2016 - 04.2022
- Assigned as a Regional Head of Branches for all Dhaka North area branches of City Bank the highest portfolio holding (tk15,000 Crore) region in the pan bank designed with 30 branches and sub branches
- The primary responsibility was to drive business growth using the branch channels
- Also responsible for managing business performance though Cluster Managers along the branches under my span of supervision
- The role was responsible for 250 approx
- People and performance management of multiple branches within own Region
- Oversee and establish policies and procedures, as well as coordinate and induction of regional goals and ensured team members performance to meet yearly goals
- The role was included for developing business strategy and incentive structure with a view to optimize cost –income ratio to improve overall revenue
- Managed a budget set out for the region, which involves various activities to reduce expenditure all over concerning new branches opening, renovation/relocation and requesting additional funds if necessary
- Highlights: Streamlined a complex business process, resulting in a 30% reduction in production time
- Identified and resolved operational inefficiencies, reducing operational costs by 20%
- Developed and implemented a data-driven forecasting model that reduced inventory costs
- Awarded as a best Regional Head for achieving highest business performance among all region in 1st quarter in 2022.
Branch Manager
City Bank PLC.
01.2009 - 12.2015
- Branch Manager at CBL Head Office in Gulshan Avenue Branch the 2nd largest branch of City Bank PLC was opened with a vision to be the best in the market in terms of business and service
- Within 6 months of serving as the Branch Manager, reached 1st position among all CBL branches in terms of business portfolio and service
- Awarded as top branch performer in AMEX credit card campaign and best service provider among all branches in 2010
- Awarded as top branch performer in Deposit Campaign in 2010
- Awarded as top branch performer in Deposit Campaign in 2011.
Branch Manager
BRAC Bank PLC
01.2006 - 05.2009
- Branch Manager since launch of Uttara Branch on Feb’06 and crossed total FUM with volume of BDT 200 crore within two years
- The branch reached profit within six months of inception and created a very positive impact about the bank in a new market
- Joined as a Branch Manager in Banani branch from Feb’08 and completed joining year with total FUM position BDT 535.00 Awarded as best branch for managing highest FUM in Feb’08.
Customer Services Manager
BRAC Bank PLC
12.2004 - 01.2005
- Responsible for all kinds of branch related services to customer and ensured smooth branch operations by following and ensuring compliances & services.
Customer Service Officer
One Bank Limited
01.2002 - 01.2004
- Worked as a customer service officer under general banking division and was responsible for all kind of customer services started from account opening, clearing cheque process, Inward and outward remittances (Local & Foreign), dealt with govt
- Bond and also Bangladesh Bank reporting etc.
Service Ambassador
Standard Chartered Bank
01.1997 - 01.2001
- Service Ambassador in Standard Chartered Bank in building and maintaining client relationship through providing and guiding customers to proper services from concerned personnel.
Education
Master’s in Business Administration -
UCSI University of Malaysia, Bangladesh campus
Bachelor in Commerce -
Eden Mohila College
Dhaka, BangladeshHigher Secondary School Certificate -
Sharoda Shundori Mohila College
Faridpur, BangladeshSecondary School Certificate -
Faridpur Govt. Girls School
Faridpur, BangladeshSkills
Friendly, Positive Attitude
References
- Maj Gen Md Aminul Hoq, ndc, afwc, psc, PhD, Director General, Bangladesh Ansar, Khilgaon Cantonment, Dhaka-1220, 01760888888
- Rear Admiral Masud Iqbal, NBP, NPP, ndc, psc, Commander Dhaka Naval Area, Dhaka Cantonment, Dhaka, 01769702500
Timeline
Regional Head of Branches
City Bank PLC.
01.2016 - 04.2022
Branch Manager
City Bank PLC.
01.2009 - 12.2015
Branch Manager
BRAC Bank PLC
01.2006 - 05.2009
Customer Services Manager
BRAC Bank PLC
12.2004 - 01.2005
Customer Service Officer
One Bank Limited
01.2002 - 01.2004
Service Ambassador
Standard Chartered Bank
01.1997 - 01.2001
Head of City Alo-Women Banking
City Bank PLC.
4 2022
Master’s in Business Administration -
UCSI University of Malaysia, Bangladesh campus
Bachelor in Commerce -
Eden Mohila College
Higher Secondary School Certificate -
Sharoda Shundori Mohila College
Secondary School Certificate -
Faridpur Govt. Girls School
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