NATASHA ROMANOFF
Dhaka
Summary
Dynamic Customer Service Representative with a proven track record at Itel Mobile, enhancing client relations and bolstering sales through expert call management and active listening. Spearheaded customer service training, driving team proficiency. Skilled in paperwork processing and report generation, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Itel Mobile
01.2023 - 08.2023
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
Education
Bachelor Of Arts - Geography
National University of Bangladesh
DhakaSkills
- Paperwork Processing
- Call Management
- Report Generation
- Data Collection
- Promotional support
- Sales expertise
- Active Listening
- Client Relations
- Customer Service
- Call center experience
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Itel Mobile
01.2023 - 08.2023
Bachelor Of Arts - Geography
National University of Bangladesh
Similar Profiles
Paras SaxenaParas Saxena
Senior Marketing Manager at Transsion Holding - Tecno Mobiles/ Itel MobileSenior Marketing Manager at Transsion Holding - Tecno Mobiles/ Itel Mobile
Michael MaherMichael Maher
Supply Chain Management Manager at Magic Group - DISTRIBUTOR For ITEL MobileSupply Chain Management Manager at Magic Group - DISTRIBUTOR For ITEL Mobile
Sasha-Gay BramwellSasha-Gay Bramwell
Operations Manager at Itel International (Optimum Mobile)Operations Manager at Itel International (Optimum Mobile)