Nazmul Hoshen
Dhaka
Summary
Proficient in building & leading teams for successfully running processed operations and driving world-class service standards, working, collaborating, and leading cross-functional teams to deliver sales, P&Ls, and business excellence. Area of Expertise: Sales, Operations, Managing Home Delivery Aggregator Activities and Communications, People Management, Brand Excellence, CRM, Business Planning, Training, PromotionsLSM, Business Analytics.
Overview
16
16
years of professional experience
Work History
Senior Manager, Operations
Indulge Food & Beverage Limited
Dhaka
04.2025 - Current
- Leading operations of CRISP (a homegrown fried chicken brand with 14 outlets) and ROUTE 66 (a burger brand with 7 outlets). My strategic vision and financial acumen have played a pivotal role in driving both brands’ success in Bangladesh’s competitive QSR landscape.
MANAGER - KFC HOME SERVICE
Transcom Foods Limited
Dhaka, Bangladesh
01.2018 - 03.2025
- I was responsible for the operations of KFC delivery restaurants across Bangladesh.
- Building and leading a layered sales, operations, and marketing structure for driving home service operations. Planning, strategizing, and executing end-to-end operations. Order generation, order fulfillment, and customer experience.
- Ensuring all the Ops KPIs are delivered according to defined targets, and determining an action plan.
- I managed the activities and communications of three home delivery aggregators, including one international partner (Foodpanda) and two local partners (Pathao and FOODI), previously known as Shohoz Food and eFood.
- Leading and enabling the delivery business through digitalization and aggregator platforms.
- Defining the strategy and executing it on the ground.
- Sustaining and growing revenue by delivering a world-class customer experience.
- Closely working with the aggregators, planning, and executing special promotions for the aggregators to enhance sales and profitability.
- Working closely with the company's CEO and solving for long-term and short-term business and capacity planning.
- Preparing a CRM plan for every month, and ensuring its proper execution.
ROCC Specialist
Transcom Foods Limited
Dhaka
01.2017 - 12.2017
Field Trainer
Transcom Foods Limited
Dhaka
01.2016 - 12.2016
Restaurant General Manager - KFC
Transcom Foods Limited
Dhaka
01.2015 - 12.2015
Assistant Restaurant Manager - KFC
Transcom Foods Limited
Dhaka
01.2014 - 12.2014
Shift Manager - KFC
Transcom Foods Limited
Dhaka
12.2012 - 12.2013
Team Member - KFC
Transcom Foods Limited
Dhaka
01.2009 - 11.2012
Education
BACHELOR OF SCIENCE (B.SC) - Zoology
National University
Dhaka01.2011
HIGHER SECONDARY CERTIFICATE (HSC) -
Ramgonj Govt. College
Ramgonj, Lakshmipur01.2006
SECONDARY SCHOOL CERTIFICATE (SSC) -
K M United Academy
Ramgonj, Lakshmipur01.2004
Skills
- Sales
- Operations
- Managing home delivery
- Aggregator Activities
- Communications
- People Management
- Business Planning
- Training
- Business Analytics
Languages
- Bangla
- English
- Hindi
Hobbies and Interests
- Traveling
- Playing Cricket
- Social Activities
Personal Information
- Date of Birth: 07/02/88
- Nationality: Bangladeshi
- Marital Status: Married
References
Amit Dev Thapa
CEO
Transcom Foods Limited
Phone: +91 95000 70720
Email: amit.thapa@tfl.transcombd.com
Dhaka, Bangladesh
Timeline
Senior Manager, Operations
Indulge Food & Beverage Limited
04.2025 - Current
MANAGER - KFC HOME SERVICE
Transcom Foods Limited
01.2018 - 03.2025
ROCC Specialist
Transcom Foods Limited
01.2017 - 12.2017
Field Trainer
Transcom Foods Limited
01.2016 - 12.2016
Restaurant General Manager - KFC
Transcom Foods Limited
01.2015 - 12.2015
Assistant Restaurant Manager - KFC
Transcom Foods Limited
01.2014 - 12.2014
Shift Manager - KFC
Transcom Foods Limited
12.2012 - 12.2013
Team Member - KFC
Transcom Foods Limited
01.2009 - 11.2012
BACHELOR OF SCIENCE (B.SC) - Zoology
National University
HIGHER SECONDARY CERTIFICATE (HSC) -
Ramgonj Govt. College
SECONDARY SCHOOL CERTIFICATE (SSC) -
K M United Academy
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