Operations leader with over 7 years of hands-on experience in eCommerce operations, logistics coordination, and digital content management across Southeast Asia. Adept at leading cross-functional teams, managing large-scale marketplace operations (Shopee, Lazada, TikTok, Amazon), and streamlining fulfillment with warehouse and 3PL partners. Known for proposing and implementing content quality workflows that cut errors to near zero while maintaining fast turnaround times. Skilled in aligning internal teams with client expectations, improving campaign execution, and enhancing service quality. Strong believer in balancing speed with accuracy, driving both reliability and scalability.
Hi, I’m
Nazmul Hasan
Operations Leader
Cyberjaya
Summary
Overview
7
years of professional experience
4
years of post-secondary education
6
Certificates
6
Languages
Work History
Numco Pvt Ltd
Operations Lead - ECommerce & Logistics
12.2023 - Current
Job overview
- Lead a 12-member Channel Management team overseeing product listings, creative content, inventory control, and store performance across platforms like Shopee, Lazada, TikTok Shop, and Amazon.
- Proposed and implemented a new internal content QC process that cut listing errors by over half, resulting in faster launches and fewer corrections.
- Represent the team in management meetings, aligning operations with marketing and sales goals; join client calls to finalize merchandising direction and campaign strategy.
- Maintain 100% data accuracy in product listings and inventory using ERP tools and regular system audits.
- Collaborate with 3PL and warehouse teams to ensure smooth fulfillment; helped resolve bottlenecks that previously caused delays.
- Hold weekly team check-ins and one-on-ones to track deliverables, coach members, and solve blockers, always pushing for both speed and quality.
UrbanFox (M) Sdn Bhd - A Geodis Company
ECommerce Content Executive
08.2021 - 11.2023
Job overview
- Managed branded stores for LG, Fujifilm, Lenovo, Casio, and others across Shopee, Lazada, Amazon, and TikTok Shop, handling listings, stock syncing, and campaign setup.
- Proposed and introduced an additional content review layer that led to a significant drop in listing errors, improving customer satisfaction and internal efficiency.
- Supported mega campaign rollouts (e.g., 11.11, 12.12) and ensured error-free uploads across multiple platforms, contributing to a noticeable lift in store performance.
- Worked with B2C and B2B teams, using platform analytics and sales insights to adjust pricing and improve product visibility.
- Played a key role in launching new brand stores on TikTok Shop, from asset preparation to final listing.
Fourtex International Sdn Bhd
Digital Marketing Specialist (Hospitality)
04.2018 - 08.2021
Job overview
- Planned and executed Facebook, Instagram, and Google Ads campaigns, leading to a steady rise in bookings and engagement over time.
- Designed promotional contents and managed updates on the company’s WordPress website.
- Handled customer inquiries across social and email channels, helping build trust and improve retention.
- Coordinated with local tour partners and hotel managers to launch seasonal packages, driving revenue growth during off-peak seasons.
- Helped improve digital response time and introduced small process changes that doubled social engagement within a few mon
Friends Cafe
Shift Supervisor (Part-Time)
01.2017 - 08.2017
Job overview
- Supervised floor operations, managed cashier duties, monitored inventory, and ensured smooth daily handovers during shifts.
- Introduced a daily stock-check checklist that helped cut stock mismatches in half, making restocking and closing easier.
- Trained new part-time staff on customer service, POS usage, and opening/closing procedures.
MyBurgerLab
Front of House & Kitchen Crew (Part-Time)
04.2016 - 10.2016
Job overview
- Assisted in front-of-house service and kitchen prep during peak hours, maintaining quick order flow and friendly customer interactions.
- Helped reduce order delays by ensuring better coordination between kitchen and service staff.
- Maintained cleanliness and food safety compliance while supporting shift supervisors.Handled front-house service, kitchen support, and cashier operations.
Education
University of MalayaKuala Lumpur
from Bioinformatics
03.2016 - 03.2018
University Overview
Completed 2 years of study
Dhaka Residential Model CollegeDhaka
Higher Secondary Certificate (HSC) A+ from Natural Sciences
University Overview
Dhaka Residential Model CollegeDhaka
Secondary School Certificate (SSC) A+
University Overview
Skills
Certification
Introduction to Logistics and Supply Chain Management (Alison)
Timeline
Operations Lead - ECommerce & Logistics
Numco Pvt Ltd
12.2023 - Current
ECommerce Content Executive
UrbanFox (M) Sdn Bhd - A Geodis Company
08.2021 - 11.2023
Digital Marketing Specialist (Hospitality)
Fourtex International Sdn Bhd
04.2018 - 08.2021
Shift Supervisor (Part-Time)
Friends Cafe
01.2017 - 08.2017
Front of House & Kitchen Crew (Part-Time)
MyBurgerLab
04.2016 - 10.2016
University of Malaya
from Bioinformatics
03.2016 - 03.2018
Dhaka Residential Model College
Higher Secondary Certificate (HSC) A+ from Natural Sciences
01.2014
Dhaka Residential Model College
Secondary School Certificate (SSC) A+
01.2012
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Hindi
Upper intermediate (B2)
Indonesian
Upper intermediate (B2)
Urdu
Intermediate (B1)
Availability
Availability
Current Notice Period: 30 Days
Willing To Relocate
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