Nazmus Sadat
Customer Care Agent
Mirpur
Summary
Customer service professional manages customer inquiries, complaint handling, and follow-up communication with clear, professional support. Strengthens customer relationships through active listening, calm problem solving, and accurate updates across phone, email, and CRM tools. Contributes to a positive service experience by answering questions clearly and handling concerns under pressure.
Overview
2
2
Languages
2
2
Certifications
11
11
years of professional experience
Work History
Digital Marketing Strategist
Nexiqoo
2026.02 - 2026.06
- Developed and executed digital marketing campaigns across various platforms.
- Managed social media platforms for optimal engagement, sharing relevant content that resonated with the target audience.
- Collaborated with design team to create engaging content for social media channels.
- Monitored and analyzed performance metrics to optimize campaign effectiveness.
Quality Control Inspector
Mitali Group
2015.05 - 2016.01
- Conducted visual inspections of products to ensure compliance with quality standards.
- Utilized measurement tools to verify product dimensions and specifications accurately.
- Collaborated with production team to identify and resolve quality issues promptly.
Education
B.Sc. Honours - Mathematics
Tejgaon College, Department of Mathematics
Farmgate, Dhaka2026-08
Higher Secondary Certificate (HSC) - Science
Milestone College, Dhaka Board
Uttara, Bangladesh2023-10
Secondary School Certificate (SSC) - Science
Pakutia Public Model High School, Dhaka Board
Ghatail, Tangail, Dhaka2021-11
Skills
Customer service and customer handling
Customer query handling
Active listening
Professional phone etiquette
Email communication
CRM software
Microsoft Excel
MS Word
PowerPoint
Data entry
ACADEMIC AND VOLUNTARY ACTIVITIES
Participated in debate activities and group communication Practiced storytelling and public speaking Assisted in college events and activities Participated in group coordination and collaborative activities Delivered academic presentations and group communications Participated in debate activities and group communication Practiced storytelling and public speaking Assisted in college events and activities Participated in group coordination and collaborative activities Delivered academic presentations and group communications
Certification
Digital Marketing, E Learning & Earning Ltd., Three Months
Timeline
Digital Marketing Strategist
Nexiqoo
2026.02 - 2026.06
Quality Control Inspector
Mitali Group
2015.05 - 2016.01
B.Sc. Honours - Mathematics
Tejgaon College, Department of Mathematics
Higher Secondary Certificate (HSC) - Science
Milestone College, Dhaka Board
Secondary School Certificate (SSC) - Science
Pakutia Public Model High School, Dhaka Board
Traveling, Reading Books
Traveling: I enjoy traveling to new places, exploring different cultures, and experiencing new environments.
Reading: I enjoy reading books to gain knowledge, explore new ideas, and improve my understanding of the world.