Spreadsheets, Word Processing, Presentation Software, Spreadsheets
Nazrin Akter Sumy
Faculty Of English, Science & Computer Science
Uttara, Dhaka, Bangladesh
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Faculty of English, Science and Computer Science
Tanzimul Ummah International Tahfiz School
House 28, Shah Makhdum Avenue, Sector 13, Uttara
01.2023 - Current
- Teaching English and Math ( Compulsory Subjects)
- Preparing classroom and course materials
- Assigning homework of Grade II to Grade VII students' & assessments.
- Planning, preparing and delivering lessons on literature, British literature and grammar to 70 above students daily.
- Evaluating students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Encouraging participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Conducting intensive computer Lab classes in analysis of English texts.
ESL Trainer
Tesol Bangladesh
09.2019 - Current
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
Faculty of English & Mathematics
European Standard School
House # 59/B, Rd No. 12A, Dhaka 1209
12.2019 - 01.2022
- Taught students and trained collogues during Covid19 ,
- Managed Team working, Teaching English and Math (Compulsory Subjects),
- Participated in parent teacher conference to discuss developments of students and increase support
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Developed interesting lectures and educational activities to maximize learning within classroom.
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Employed diverse teaching approaches to help students of all abilities understand material.
- Initiated, facilitated and moderated classroom discussions for mid school-level English students.
- Improved student performance by defining clear goals and communicating performance metrics.
Spoken English and IELTS Trainer
S@ifur's
Kalabagan
09.2019 - 12.2019
- Trained and taught Spoken English
- Teaching IELTS & PTE including spoken English to students
- Making teaching plans for IELTS & PTE Program
- Managing class, preparing lessons to be delivered to students
- Preparing and setting tests, examination papers, and exercises
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Managed diverse groups of students by teaching language acquisition in dynamic academic lessons and closely monitoring progress.
- Instructed 53 students in listening, speaking and academic reading and writing.
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
Customer Service Representative
Times ASL Call Center
City Heart (4th Floor) 67 Naya Paltan V.I.P Road,
11.2018 - 09.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered above 50 customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
Campus Representative
Coders Trust Bangladesh
Dhaka
11.2018 - 05.2019
- Utilized websites and social media to promote campus life, events and opportunities.
- Developed marketing efforts such as posters and social media ads to encourage student participation for campus events.
- Recruited and incentivized students to volunteer for campus initiative events.
- Hosted programs to connect students with non-student neighbors.
- Hosted campus parties and social activities to promote friendships and comradery among students and clubs.
- Organized private and public events on campus for college community.
- Collaborated with student and faculty teams to develop strategies for student outreach.
ExpertiseTeaching
Southeast University
Dhaka
05.2018 - 04.2019
- Helping classmate and juniors who need extra support to complete tasks.
- Helping teachers to plan learning activities and complete records.
- Supporting teachers in managing class behavior.
- Getting classroom ready for lessons.
Direct Sales Representative
Telenor Group
Grameen Phone,Basundhara, Dhaka
04.2018 - 10.2018
- Provide market value and information to company
- Selling Telenor Prepaid cards to it's customers
- Developed sales strategies
Teacher/ Faculty/ Trainer/ Instructor
Institute of Modern Language, Institute of Modern Languages
Dhaka
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work - Incorporated exciting and engaging activities to achieve student participation and hands-on learning
- Created and developed lesson plans to meet students' academic needs
- Taught and trained Spoken English to the learners of different ages
- Incorporated multiple types of teaching strategies into classroom
- Graded and evaluated student assignments, papers, and course work
- Planned and implemented integrated lessons to meet national standards
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
- Developed and administered tests for students to measure academic proficiency and understanding
Customer Service , Customer Support/ Client Service
Times ASL Call Center
City Heart (4th Floor) 67 Naya Paltan V,Dhaka
11.2018 - 09.2019
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Master of Arts - TESOL
BRAC University
BRAC Institute Of Languages 09.2019 - Current
Bachelor of Arts - English
Southeast University
Banani, Dhaka 09.2015 - 01.2019
HSC - Science
Muminunnisa Govt. Women College
Mymensingh 04.2010 - 04.2011
SSC - Science
Muslim Girls High School And College
Mymensingh 01.2007 - 01.2009
Skills
Faculty Training
Certification
Certification of Appreciation, European Standard School, Mirpur, Dhaka, Bangladesh; June 29, 2020
Accomplishments
- Game based Teaching : Way to teach _ training from @alokitoridoyfoundation for 3 days about Teaching kids & 21st on century skills.
- Making vocabulary teaching, lexis, words count: Top tips for collocations, British Council controlled teaching practice vocabulary activities etc; a 1hour an online training, 2022.
- Teaching Mental Math TESOL, 1hour Bangladesh Dhanmondi, Jhigatola
- IELTS, English & Trainer of Spoken TESOL, Bangladesh, Dhanmondi, 2019 at Jhiogatola for 1 month.
- BACCO Communicative English & SEIP Professional Customer Service Training: Times ASL CAll Center Bangladesh for 3 months, Gulshan, January 2019
- Teachers Spoken TESOL Bangladesh 88, Siddheshwari road, 2019
- Training on Spoken English: TESOL Bangladesh (3 Months), Mouchak, Malibag , Dhaka
- Decorum, Content Model United Management: Southeast University, 1 Day, 2018
- Professional Research, International Affairs Forum, Communication Career Professional etiquette: The Glass Door in Southeast University, 1day, 2018
Software
Operating systems (Windows and MacOS) , Office suites (Microsoft Office, G Suite), Presentation software (PowerPoint, Keynote), Spreadsheets (Excel, Google Spreadsheets, etc) ,Communication and collaboration tools ( Skype) etc
Interests
PhDs and research degrees which will help me to start or continue my research
I love reciting and Singing These two refreshes me always and helps me to get back to the track again
Affiliations
I, hereby, declare that all the information I put in this paper are all valid and authentic.
Thanks and Regards
Nazrin Akter Sumy
Faculty of English, Mathematics, Science and Computer Science of Grades II to VII
Tanzimul Ummah International Tahfiz School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Faculty of English, Science and Computer Science
Tanzimul Ummah International Tahfiz School
01.2023 - Current
Certification of Appreciation, European Standard School, Mirpur, Dhaka, Bangladesh; June 29, 2020
06-2020
Faculty of English & Mathematics
European Standard School
12.2019 - 01.2022
Master of Arts - TESOL
BRAC University
09.2019 - Current
ESL Trainer
Tesol Bangladesh
09.2019 - Current
Spoken English and IELTS Trainer
S@ifur's
09.2019 - 12.2019
Customer Service , Customer Support/ Client Service
Times ASL Call Center
11.2018 - 09.2019
Customer Service Representative
Times ASL Call Center
11.2018 - 09.2019
Campus Representative
Coders Trust Bangladesh
11.2018 - 05.2019
ExpertiseTeaching
Southeast University
05.2018 - 04.2019
Direct Sales Representative
Telenor Group
04.2018 - 10.2018
Bachelor of Arts - English
Southeast University
09.2015 - 01.2019
HSC - Science
Muminunnisa Govt. Women College
04.2010 - 04.2011
SSC - Science
Muslim Girls High School And College
01.2007 - 01.2009
Teacher/ Faculty/ Trainer/ Instructor
Institute of Modern Language, Institute of Modern Languages
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