NOOR ALI AHMED
Riyadh
Summary
Dynamic professional with 12+ years of diverse experience across the Middle East (UAE, Qatar, Saudi Arabia) in administration, guest relations, hospitality, sales, retail operations, event coordination, project planning, and theme park operations. Skilled at driving results and enhancing customer satisfaction. Eager to leverage my strengths in a forward-thinking organization, committed to achieving impactful contributions and team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Rides Operations Team Leader
Sela
09.2023 - Current
- Enforce safety rules to ensure guest security.
- Lead team as zone-in-charge for operations.
- Train ride staff through OT sessions.
- Ensure safe practices in all ride operations.
- Oversee passenger loading and unloading.
- Conduct daily safety and maintenance checks.
- Monitors ride staff performance consistently.
- Submits reports daily for management review.
Rides & Attractions Trainer
Sela Sports & Parks
12.2022 - Current
- Trained staff on safe ride operations effectively.
- Conducted communication and documentation training.
- Performed daily safety checks and maintenance on rides.
- Trained ride attendants and monitored their performance.
- Monitored station and ride area for safety and cleanliness.
- Evaluated staff performance post-training & provided feedback.
- Reduced safety incidents by consistently emphasizing the importance of adherence to safety protocols during training sessions.
Senior Ride Operator
Sela Parks & Sports
12.2022 - 05.2023
- Oversaw theme park ride operations efficiently.
- Delivered consistent safety and guest service standards.
- Managed queue organization to maximize efficiency.
- Executed emergency response and evacuation procedures.
- Conducted maintenance checks and reported diligently.
- Ensured customer safety by operating rides responsibly.
- Monitored ride operations for abnormalities and hazards.
- Enforced safety protocols by checking height restrictions.
- Adhered to health and safety regulations to minimize risks.
Entry & Attractions Operations
Bollywood Parks Dubai
02.2022 - 11.2022
- Provided exceptional customer service for operations.
- Delivered hospitality and guest services consistently.
- Handled cash transactions accurately
- Trained new hires to enhance their job readiness.
- Collaborated with departments to streamline operations.
- Managed schedules to ensure timely task completion.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
Zone Supervisor
EXPO 2020 Dubai
09.2021 - 01.2022
- Managed team activities for effective team management.
- Oversaw ticket operations and customer experience.
- Ensured crowd management and public safety consistently.
- Promoted efficient operations through quality control.
- Managed employee scheduling for smooth workflow.
- Collaborated with supervisors to share best practices.
Team Leader
Tamouh Investment LLC (Covid-19)
04.2020 - 04.2021
- Ensured public safety for all guests effectively.
- Provided help desk support to address inquiries.
- Maintained guest service standards and hygiene.
- Conducted cash handling with precision and accuracy.
- Performed data analysis for operational improvements.
- Encoded information for efficient record-keeping.
Cashier Entry Operations
Bollywood Parks Dubai
05.2019 - 03.2020
- Oversaw sales operations of lost and found procedures.
- Handled cash transactions as a cashier, prioritizing accuracy.
- Provided guest service and operational guidance effectively.
- Managed turnstile pass scanning during busy periods.
- Controlled crowds during events and concerts smoothly.
- Completed daily opening & closing procedures consistently.
- Used cash registers and POS systems for transactions.
- Conducted customer service operations efficiently.
Administration Assistant
World Trade Center
12.2017 - 03.2019
- Processed client requests to enhance satisfaction.
- Prepared reports to support decision-making.
- Maintained office supply inventory for operations.
- Communicated professionally to build client relationships.
- Handled petty cash transactions for financial management.
- Greeted customers promptly and provided assistance.
- Gathered information, created drafts, & produced reports.
Attraction Attendant
IMG World of Adventure
08.2017 - 10.2017
- Greeted customers and explained ride safety rules.
- Enforced height and age restrictions for guest access.
- Assisted with the setup and takedown of rides.
- Conducted daily safety checks and reported issues.
- Ensured guest safety by enforcing attraction rules.
- Maintained cleanliness and order of the attraction area.
Retail Sales Associate
Adidas Outlet
01.2016 - 05.2017
- Assisted customers with selecting the right products.
- Processed sales transactions with accuracy and care.
- Maintained store appearance and overall organization.
- Provided detailed product information to customers.
- Offered good service to enhance customer experience.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Storekeeper
Al Shaab Village
02.2013 - 11.2015
- Addressed customer inquiries promptly and professionally.
- Maintained a welcoming and helpful customer atmosphere.
- Ensured customer satisfaction through efficient service.
- Minimized stock discrepancies with careful monitoring.
- Monitored merchandise on shelves and in storage using inventory control system.
- Kept sales receipts and maintained accounting records.
Education
Certificate in Basics of Project Management - undefined
International Business Management Institute
Berlin08.2024
Certificate in Leadership and Team Management - undefined
International Business Management Institute
Berlin07.2024
Bachelors - Business Administration
Institute of Basic And Vocational Education
03.2018
Certificate of Higher Education - Business
Teknaf College
Teknaf08.2014
Skills
- Self-Motivation
- Proactivity
- Hard Work Ethic
- Time Management
- Pressure Management
- Team Collaboration
- Active Listening
- Customer Experience Enhancement
- Adaptability
- Problem-Solving Skills
- Effective Communication
- Goal-Oriented Focus
- Attention to Detail
Certification
- Certified Customer Experience Professional
- Appreciation for COVID-19 Support - Medi-Q Healthcare Group
- Hard Work and Dedication - SELA Sports & Parks
- Employee of the Month - Bollywood Parks Dubai
LANGUAGES
English
Arabic
Hindi
Bengali
Urdu
Timeline
Rides Operations Team Leader
Sela
09.2023 - Current
Senior Ride Operator
Sela Parks & Sports
12.2022 - 05.2023
Rides & Attractions Trainer
Sela Sports & Parks
12.2022 - Current
Entry & Attractions Operations
Bollywood Parks Dubai
02.2022 - 11.2022
Zone Supervisor
EXPO 2020 Dubai
09.2021 - 01.2022
Team Leader
Tamouh Investment LLC (Covid-19)
04.2020 - 04.2021
Cashier Entry Operations
Bollywood Parks Dubai
05.2019 - 03.2020
Administration Assistant
World Trade Center
12.2017 - 03.2019
Attraction Attendant
IMG World of Adventure
08.2017 - 10.2017
Retail Sales Associate
Adidas Outlet
01.2016 - 05.2017
Storekeeper
Al Shaab Village
02.2013 - 11.2015
Certificate in Basics of Project Management - undefined
International Business Management Institute
Certificate in Leadership and Team Management - undefined
International Business Management Institute
Certificate of Higher Education - Business
Teknaf College
Bachelors - Business Administration
Institute of Basic And Vocational Education
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