Fitness & Discipline, Global Exploration
Nowfal Hasan
Manager
Dhaka
Summary
Dynamic Customer Service Representative with over 5 years of experience in effectively addressing and resolving complex customer inquiries. A strong passion for cultivating lasting customer relationships drives brand loyalty and enhances overall engagement. Demonstrated expertise in navigating challenging situations with empathy and professionalism, ensuring a positive experience for every client. Committed to delivering exceptional service that consistently exceeds customer expectations while fostering a culture of excellence and satisfaction.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Manager
HI-FASHION VERTICAL BLIND COMPANY
01.2021 - Current
- Mentored, guided, and assessed staff to enhance skills and accomplish daily objectives.
- Cultivated loyal customer base, driving increased sales volume through personalized attention to customers.
- Managed and computed inventory counts monthly.
- completed monthly and weekly reports for sales.
Customer Service Associate
GENEX INFOSYS LTD.
06.2016 - 01.2021
- accountable for complete back office operations contracted with Digi and Genex end.
- Guide colleagues through troubleshooting unwanted issues experienced on floor.
- Deliver remote assistance to clients and colleagues through email and WhatsApp.
- utilizing CRM within OTRS TT2.0 and essential operational tools.
Customer Support Executive
FIFO TECH
03.2015 - 05.2016
- Engage with callers to update on complaint and question resolution progress.
- Achieve or exceed call quotas and sales assist quotas both personally and within team framework.
- Conduct all tasks with utmost focus on customer satisfaction.
- Answer incoming calls and emails in an efficient manner.
- support sales team with lead generation, prospect identification, and report submission to sales.
Education
BBA - Marketing
National University of Bangladesh
Dhaka, Bangladesh2018
Higher Secondary Certificate (HSC) - Business Studies
BAF Shaheen College Dhaka
Dhaka, Bangladesh2014
Secondary School Certificate - Business Studies
Banani Bidyaniketan School & College
Dhaka, Bangladesh2012
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Staff development
Interests
Timeline
Manager
HI-FASHION VERTICAL BLIND COMPANY
01.2021 - Current
Customer Service Associate
GENEX INFOSYS LTD.
06.2016 - 01.2021
Customer Support Executive
FIFO TECH
03.2015 - 05.2016
BBA - Marketing
National University of Bangladesh
Higher Secondary Certificate (HSC) - Business Studies
BAF Shaheen College Dhaka
Secondary School Certificate - Business Studies
Banani Bidyaniketan School & College