Summary
Overview
Work History
Education
Skills
Conference Seminar Training Program
References
Hobbies
Languages
Timeline
Generic
Nowshin Nawal

Nowshin Nawal

Dhaka

Summary

Seeking for a leading position in an institution where strong skill in collaboration and consultancy will be utilized to bring project into function. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Assistant Manager

MGH Group
09.2023 - Current
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Launched quality assurance practices for each phase of development
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Senior Executive

MGH Group
05.2022 - 01.2023
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
  • Developed effective business strategies to capitalize on emerging market trends.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Executive

MGH Group
01.2020 - 01.2022
  • Prepared and drafted new policies to benefit company in meeting objectives.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Trainee Executive

MGH Group
01.2019 - 01.2020
  • Evaluated trainee progress through skill assessments and performance reviews, ensuring ongoing development.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Developed strong working relationships with trainees, fostering a supportive learning environment.

Instructor

Winners Academic Coaching Center
01.2018 - 06.2018
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Reviewed class and student records to identify improvement opportunities.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.

Officer Cadet

75 BMA Long Course
01.2014 - 01.2015

1. Acquired the ability to bounce back from challenges, setbacks, and physical or mental exhaustion. This involves maintaining motivation, focus, and optimism even in difficult situations.

2. Obtained the ability to adhere to rules, instructions, and schedules, even when it's demanding or inconvenient. This includes self-discipline in managing time, effort, and resources effectively.

3. Obtained he ability to collaborate effectively with others, communicate clearly, and contribute to a shared goal. This involves understanding individual strengths and weaknesses, adapting to different personalities, and fostering trust and cooperation.

4. Gained the ability to adjust to changing situations, learn new skills quickly, and think creatively to solve problems. This involves remaining flexible in approach, being open to new information, and making sound decisions under pressure.

5. Maintained a strong and healthy body through regular exercise and a balanced diet. This provides the stamina, strength, and endurance needed for demanding activities and promotes overall well-being.

Education

Masters of International Relations -

Bangladesh University of Professionals (BUP)
Dhaka, Dhaka
01.2020

Bachelor of Social Sciences (Hons) in International Relations -

Bangladesh University of Professionals (BUP)
Dhaka, Dhaka
01.2019

Higher Secondary School Certificate - Science

Adamjee Cantonment College
Dhaka, Dhaka
01.2013

Secondary School Certificate - Science

Shaheed Bir Uttam Lt Anwar Girls' College
Dhaka, Dhaka
01.2011

Skills

  • Microsoft Office: Proficient in Microsoft Office suites for instance Word, Excel, Powerpoint, Publisher, Outlook, Access
  • Interpersonal Communication: Capable of communicating with top-level national and international officials with the maintenance of due standard in association with proper etiquette and manner
  • MultiTasking: Able to multitask without compromising the quality of the assigned tasks
  • Network Building: Able to develop and grow professional networks
  • Typing Correspondences: In possession of reasonable knowledge regarding typing correspondences including emails, letters and memos
  • Language Bengali: Proficient (mother tongue); English: Proficient in both speaking and writing; French: Familiar (both speaking and writing as the third language)
  • Professional and Courteous: Very courteous to the senior officials and maintain good relationship with all the co-workers; maintain professionality in work
  • Training and Development: Train the team members for developing better customer service
  • Performance reviewing: Review team member's performance and instruct them to do better in upcoming days
  • Team Leadership: Maintain team's operation, distributing time management amongst the members
  • Customer Relationship Management: Handle problematic customers regular basis and give them prompt service and ensure their satisfaction

Conference Seminar Training Program

  • Conference, On Upcoming 45th Session of the Council of Foreign Ministry of OIC, Dhaka conducted by Bangladesh Institute of International and Strategic Studies (BISS)
  • Seminar, On "Rethinking Governance: Treacherous Terrain, Shifting Agenda and the Possible Way Forward" conducted by BUP
  • Joint Seminar, On "Regional Connectivity: Opportunities and Challenges" by National Defence College and Bangladesh Institute of International and Strategic Studies
  • Seminar, On "Working on UN/Job Opportunities in the United Nations: Ways to Increase the Participation of Bangladeshi Applicants" organized by BIPSOT
  • Training Program, On "Implementation of Sustainable Development Goals(SDG) and Financial Literacy for the Youth" organized by IFIC Bank

References

  • Dr. ASM Ali Ashraf, Associate Professor, Department of International Relations, Dhaka University, aliashraf79@gmail.com
  • Dr. Niloy Ranjan Biswas, Associate Professor, Department of International Relations, Dhaka University, niloy@du.ac.bd
  • Umme Salma Tarin, Assistant Professor, Faculty of Security & Strategic Studies (FSSS), Bangladesh University of Professionals (BUP), tarin.ummesalma@gmail.com
  • Rehana Akter Runa, Manager, MGH Group, rehana.runa@obhai.com

Hobbies

1. Travelling: Love to travel, visited 17 cities inside and outside the country. 

2. Drawing: Good at drawing, participated in some competitions and achieved  good number prizes. 

3. Dancing: Perform regularly at ladies club(For Military spouses) programs and office programs. 

4. Swimming: Love to swim for relaxation. 

5. Running: In military academy always scored top mark in long and short run, running became a hobby till then. 

6. Event Management: Organize many programs(cultural, seminars) at ladies club.

7. Anchoring: Did anchoring in several programs at college, university, office and ladies club programs. 

8. Voice-over Artist: Worked as voice-over artist for several projects of my office. 


Languages

Bengali
Native language
English
Proficient
C2
French
Elementary
A2

Timeline

Assistant Manager

MGH Group
09.2023 - Current

Senior Executive

MGH Group
05.2022 - 01.2023

Executive

MGH Group
01.2020 - 01.2022

Trainee Executive

MGH Group
01.2019 - 01.2020

Instructor

Winners Academic Coaching Center
01.2018 - 06.2018

Officer Cadet

75 BMA Long Course
01.2014 - 01.2015

Masters of International Relations -

Bangladesh University of Professionals (BUP)

Bachelor of Social Sciences (Hons) in International Relations -

Bangladesh University of Professionals (BUP)

Higher Secondary School Certificate - Science

Adamjee Cantonment College

Secondary School Certificate - Science

Shaheed Bir Uttam Lt Anwar Girls' College
Nowshin Nawal