NSURAT AZAD
Makikganj
Summary
Proactive and detail-oriented professional with 5+ years’ experience in project administration, data management, and customer service. Most recently served as a Consular Assistant at the Bangladesh High Commission, providing administrative support while directly assisting citizens with passport applications and inquiries, ensuring accuracy, efficiency, and high-quality service. Skilled in proposal screening, stakeholder liaison, workflow optimization, and reporting for senior management. Proficient in Microsoft Office, data analysis, and documentation, with strong English and Bangla communication skills. Highly adaptable and committed to supporting program goals while serving communities with integrity and professionalism.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Consular Assistant
Bangladesh High Commission
KL
05.2023 - 08.2024
- Administered and coordinated passport application processes, ensuring compliance with government regulations and data privacy standards.
- Screened, verified, and validated 1000+ applications, maintaining 100% accuracy in records and documentation.
- Generated and maintained detailed reports to support workflow management and senior management decision-making.
- Liaised with applicants, staff, and external stakeholders, providing clear guidance and ensuring efficient service delivery.
- Identified process gaps and recommended improvements to enhance operational efficiency and citizen satisfaction.
- Assisted in organizing meetings, site visits, and official communications, contributing to smooth consular operations.Processed 100+ visa and passport applications, ensuring compliance with legal and immigration requirements.
- Supported diplomatic relations by organizing 10+ events and liaising with government officials.
- Managed administrative tasks, including record-keeping, correspondence, and office supplies.
- Conducted interviews and provided information to 50+ individuals regarding consular services.
- Maintained accurate records and handled confidential documents with 100% accuracy.
Customer Service Specialist
SRG Asia Pacific Sdn. Bhd
KL
10.2024 - 03.2026
- Resolved over 50 customer inquiries daily, achieving a 95% satisfaction rate.
- Collaborated with cross-functional teams to enhance service delivery and meet organizational objectives.
- Maintained accurate records of customer interactions, ensuring total data accuracy.
- Trained new team members on customer service protocols, demonstrating leadership and mentoring capabilities.
Web Developer
Powercell Engineering Ltd
Bangladesh
03.2017 - 07.2020
- Developed and maintained 15+ web applications, ensuring alignment with client requirements and project goals.
- Collaborated with cross-functional teams, including designers and project managers, to deliver high-quality software solutions.
- Utilized HTML, PHP, MySQL, and MongoDB to create secure, scalable, and user-friendly websites.
- Applied optimization techniques, improving website speed by 30% and enhancing user satisfaction.
- Completed technical development tasks within allocated budgets and timelines, achieving 100% on-time project delivery.
- Collaborated with the design team to create visually appealing and functional websites, ensuring a seamless user experience.
- Implemented secure authentication and authorization mechanisms to protect sensitive user data.
- Conducted rigorous testing and debugging to ensure error-free code and optimal website performance.
- Built and maintained databases using MySQL and MongoDB, ensuring efficient data storage and retrieval.
- Developed prototype websites according to designer vision, incorporating feedback for iterative improvements.
- Documented technical processes and workflows to ensure knowledge sharing and team efficiency.
- Stayed updated with emerging technologies and industry trends to implement best practices in web development.
Education
MBA - Human Resources Management
Putra Business School, University Putra Malaysia
KL, Malaysia04-2024
Bachelor of Science - Computer Science & Engineering
American Bangladesh University
Dhaka, Bangladesh09-2016
Skills
- Core Skills: Project Administration Proposal Screening Stakeholder Liaison Program Monitoring Reporting & Documentation Financial Tracking Compliance & Data Accuracy Citizen/Client Service Workflow Optimization Time Management Communication (English & Bangla)
- Technical Skills: Microsoft Office (Word, Excel, PowerPoint) Data Entry Data Cleaning & Validation CRM & Ticketing Systems Database Management Dashboarding & Reporting Internet Research Document Preparation
Certification
HRCI – Human Resource Associate Certificate
ID: Z80RGQHLXYYX
https://www.coursera.org/account/accomplishments/verify/Z80RGQHLXYYX
ID: Z80RGQHLXYYX
https://www.coursera.org/account/accomplishments/verify/Z80RGQHLXYYX
Volunteer Experience
- Red Crescent, Bangladesh, Volunteer, 01/01/15, 12/31/15, Supported disaster relief efforts, distributing supplies to 200+ affected families., Assisted in organizing community welfare programs, benefiting 300+ individuals.
- Shandhani Blood Bank, Bangladesh, Collection Volunteer, 03/01/14, 12/31/14, Assisted in organizing 5+ blood donation drives, contributing to 500+ donations., Engaged with the community to raise awareness about the importance of blood donation.
Languages
English
Advanced (C1)
C1
Ben
Native
Native
Hindi
Advanced (C1)
C1
Urdu
Upper Intermediate (B2)
B2
Timeline
Customer Service Specialist
SRG Asia Pacific Sdn. Bhd
10.2024 - 03.2026
Consular Assistant
Bangladesh High Commission
05.2023 - 08.2024
Web Developer
Powercell Engineering Ltd
03.2017 - 07.2020
MBA - Human Resources Management
Putra Business School, University Putra Malaysia
Bachelor of Science - Computer Science & Engineering
American Bangladesh University