Nurun Nabi
H#39, R#6, B# F, Sector#1, Aftabnagar, Badda, Dhaka
Summary
Seeks to apply payroll banking knowledge to support salary account onboarding, consumer banking services and credit card sales. Builds strong customer relationships, resolves client issues and contributes to sales target achievement through clear communication and reliable service. Delivers value to the business by supporting account growth and maintaining high levels of customer satisfaction.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Officer-Payroll Banking
Prime Bank PLC
Dhaka
03.2020 - Current
- Payroll Onboarding, Savings Accounts, Salary growth, Loan and Credit Cards.
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Coordinated routine tasks to improve service delivery for consumer banking operations.
- Pitched banking products during customer interactions to meet sales targets.
- Resolved client issues quickly by investigating requests and updating parties promptly.
- Strengthened retention by building long-term customer relationships through regular check-ins.
Junior Officer
Prime Bank PLC
03.2021 - 09.2024
- Coordinated payroll banking operations to ensure timely and accurate employee payments
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
Trainee Assistant
Prime Bank PLC
03.2020 - 03.2021
- Collaborate with credit card team on product changes and customer campaigns.
- Sell credit card products to support bank revenue growth targets.
- Handle incoming calls and emails by answering promptly or routing queries.
- Schedule board meetings and prepare agendas before sessions take place.
- Take minutes during board meetings and distribute records afterwards.
- Maintain digital and paper filing systems for document quick retrieval.
Education
MA (Master's) - International Relations
Jahangirnagar University
Savar, Dhaka-134201-2021
BSS (Honors) - Journalism for Electronic and Print Media
Stamford University Bangladesh
51 Siddheswari Rd, Dhaka01-2017
Alim (HSC) - Humanities
Dhaka Nesaria Kamil Madrasah
46 Dhalkanagor Lane,faridabad Dhaka01-2012
Dakhil (SSC) - Humanities
Dhaka Mohammadia Dakhil Madrasah
97, East Jurain, Shyampur, Kadamtali, Dhaka01-2010
Skills
- Negotiation skills
- Body language
- Conciseness
- Active listening
- Accountability
- Microsoft Office Suite
- Retail banking services
- Credit card processing
- Loan management
- Account onboarding and opening
- Client engagement strategies
- Issue resolution
- Sales strategy
- Issue management
- Sales strategy
Language Skills
English: Reading - Excellent, Writing - Excellent, Listening - Excellent, Speaking - Very Good
Bengali: Reading - Excellent, Writing - Excellent, Listening - Excellent, Speaking - Excellent
Reference:
- Mohammad Saidduzzaman, Khan, SAPV, saidduzzaman.khan@primebank.com.bd, 01717242828, Prime Bank PLC, Line Manager
- Tania, Zafrin, EO, tania.zafrin@primebank.com.bd, 01712379088, Prime Bank PLC, Cousin
Special Interest:
Active Listening, Industry Knowledge, Cross-Functional Coordination, social networking, to discover something, helping Minded and like to do work in pressure situation with good mental satisfaction etc.
Training Summary
- Master Course on Microsoft Excel for Professional
- Institute of Career Development
- Bangladesh
- 4-B (Level - 4) Ka 59, Nadda, Dhaka 1212.
- 2020
- 2 Months
- Prime Foundation Program
- Prime Bank PLC
- Lakeshore Hotel Gulshan
- 2023
- 3 Days
- Bancassurance Training
- Bangladesh Insurance Academy
- 53 Bir Uttam AK Khandakar Rd, Dhaka 1212
- 2024
- Islamic Banking
- Nikunja 2, Khilkhet, Dhaka
- 1 Day
Disclaimer
I certify that all the information is given here are correct. I am confidently responsible for the above information about myself.
Nurunnabi
Personal Information
- Father's Name: Md. Saim Uddin
- Mother's Name: Mst Munnuzan Begum
- Permanent Address: Village: -Bisha, Post office: -Zianagar, Upozilla: Dhupchanchia, Dist: Bogura-5800, Bangladesh
Timeline
Junior Officer
Prime Bank PLC
03.2021 - 09.2024
Officer-Payroll Banking
Prime Bank PLC
03.2020 - Current
Trainee Assistant
Prime Bank PLC
03.2020 - 03.2021
MA (Master's) - International Relations
Jahangirnagar University
BSS (Honors) - Journalism for Electronic and Print Media
Stamford University Bangladesh
Alim (HSC) - Humanities
Dhaka Nesaria Kamil Madrasah
Dakhil (SSC) - Humanities
Dhaka Mohammadia Dakhil Madrasah