Nusrat Shermin
Summary
With a proven track record at Texas TMJ Sleep & Facial Pain LLC, I excel in patient scheduling and delivering exceptional patient care. My expertise in medical terminology and organizational abilities has significantly enhanced patient satisfaction and efficiency. Known for critical thinking and a compassionate approach, I consistently achieve positive outcomes in fast-paced healthcare environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk/ Referral Coordinator
Texas TMJ Sleep & Facial Pain LLC
09.2023 - 05.2024
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Coordinate patient referrals to and from the office.
- Provide outstanding customer service for the patient; excellent chair-side manner.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Help clean the office and treatment rooms if needed.
- Review patient chart prior to doctor arrival and log appropriate patient data during exam and treatment as well as transcribe doctor notes in patient chart.
- Maintain patient confidentiality through HIPAA compliance
- Follow organizations safety policies and procedures
- Have knowledge and understanding of medical/dental terminology sufficient to perform job successfully
- Maintain a full schedule of patients daily
- Support the office staff members by fulfilling patient care responsibilities
- Check and respond to voicemails and emails left for the office.
Opthalmic Technician/ Patient Care Coordinator
John G. Mchenry MD LLC
01.2023 - 06.2023
- Performing basic ophthalmic testing on patients (visual fields, pressure, etc.)
- Conducted tomography tests to record intraocular pressure
- Operated ophthalmic equipment to assess patient vision
- Able to record history on the EMR
- Interacting with patients
- Taking inventory of equipment in the work area
- Maintain equipment to ensure it's ready for each procedure
- Record patient medical histories to help the ophthalmologist cater to their needs
- Answer patient questions to help them feel more comfortable
- Listen to patients and their families to ensure needs are being addressed, educate patients on medical procedures or conditions, keep patient records up to date, and act as a liaison between the patient and healthcare personnel by keeping the lines of communication flowing
Corporate Medical Officer
Global Oil Company Ltd- Chittagong
07.2016 - 05.2019
- Assisted HR department with periodic assessments of workplace hazards and suggestions as to the prevention of work related injuries.
- Reviewed the physical demands and essential duties of all assigned jobs on the property.
- Visited the site to assist the Joint Health and Safety committee in problem areas.
- Assisted in referring employees to drug or alcohol rehabilitation centers if required within the Employee and Family Assistance Program.
- Provided liaison between the employee’s personal physician and the company in cases of difficult return to work.
- Maintained the confidentiality of health records.
- Provided liaison between injured workers and their personal physician regarding the level of functioning and stamina required returning to the work place.
- Assisted the HR department in the formulation of medical policy at the direction of the manager.
Medical Officer
Cardicare Heart & General Hospital - Chittagong
11.2017 - 07.2018
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care and patient relations.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Interpreted diagnostic test results for deviations from normal.
- Confirmed consistent and accurate medical record-keeping practices.
- Completed patient referrals to other medical specialists.
- Verified complex diagnoses to facilitate treatment plans.
- Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
- Kept informed on advancements in field to contribute to medical research programs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Medical Intern
Bangabandhu Memorial Hospital - Chittagong
07.2016 - 07.2017
- Completed daily rounds to check on patients and identify any reasons for concern.
- Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
- Assisted patient medication administrations using various methods such as intravenous, intramuscular, oral, subcutaneous and pulmonary.
- Collected labs and test results on patients.
- Applied classroom learning by directly caring for patients with acute concerns and chronic conditions.
- Responded to medical emergencies to help stabilize and treat patients.
- Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.
- Aided in communication and authorizations with patient and caregivers.
- Assisted with research projects by compiling and organizing medical data from reports and patient interviews.
- Interviewed patients and added key details to medical histories.
- Reviewed clinical cases to gain additional understanding of disease etiology and progression.
- During clinical rotations worked in various departments of the hospital which includes the Eye, Ent, Radiology, Gynecology, Internal Medicine, Surgery, ICU and Anesthesiology.
Education
Master In Public Health - Public Health
Westcoast University
Richardson, Texas, USA 10.2021
Bachelor Of Medicine And Bachelor Of Surgery - MEDICINE
INSTITUTE OF APPLIED HEALTH SCIENCES (IAHS)
Chittagong, Bangladesh 01.2016
Highschool Diploma -
Jack E Singley Academy - Irving, TX
Irving, Texas, USA06.2006
Skills
- Patient Scheduling
- Medical terminology knowledge
- Data entry proficiency
- Organizational abilities
- Healthcare Systems Understanding
- HIPAA Regulations
- Critical Thinking
- Medical clinical procedures
- Patient Care Assessment
- Patient education and counseling
- Basic Life Support for Health Care Providers (BLS)
- Patient Safety
- Emergency Readiness
- Heartsaver First Aid (First Aid)
- Patient Relations
- CPR/AED
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- CPR/AED Certification
Languages
English
Bilingual or Proficient (C2)
Bengali
Intermediate (B1)
Hindi
Intermediate (B1)
Arabic
Beginner (A1)
Korean
Beginner (A1)
Timeline
Front Desk/ Referral Coordinator
Texas TMJ Sleep & Facial Pain LLC
09.2023 - 05.2024
Opthalmic Technician/ Patient Care Coordinator
John G. Mchenry MD LLC
01.2023 - 06.2023
Medical Officer
Cardicare Heart & General Hospital - Chittagong
11.2017 - 07.2018
Corporate Medical Officer
Global Oil Company Ltd- Chittagong
07.2016 - 05.2019
Medical Intern
Bangabandhu Memorial Hospital - Chittagong
07.2016 - 07.2017
Master In Public Health - Public Health
Westcoast University
Bachelor Of Medicine And Bachelor Of Surgery - MEDICINE
INSTITUTE OF APPLIED HEALTH SCIENCES (IAHS)
Highschool Diploma -
Jack E Singley Academy - Irving, TX
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