Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Nusrat Nahar Monti

Nusrat Nahar Monti

Formar Customer Manager
15/A West Dhanmondi Dhaka

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Executive

Grameenphone Ltd.
2003.01 - 2014.05
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

Education

Masters - Accounting

National University of Bangladesh
Dhaka
2001-01

Hon's - Accounting

National University of Bangladesh
Dhaka
1995.01 - 1997.04

Higher Secondary School Certificate -

Dhaka Commerce College
Dhaka
1993.01 - 1994.01

Secondary School Certificate -

Shere E Bangla School
Dhaka
1991.01 - 1992.01

Skills

Customer relationship management

Complaint handling

Online chat and email

Customer engagement

Relationship building

Call center experience

Team collaboration

Personal Information

  • Father's Name: Nurul Amin
  • Mother's Name: Nurun Nahar
  • Date of Birth: 11/11/77
  • Nationality: Bangladeshi
  • Marital Status: Married

Timeline

Customer Service Executive

Grameenphone Ltd.
2003.01 - 2014.05

Hon's - Accounting

National University of Bangladesh
1995.01 - 1997.04

Higher Secondary School Certificate -

Dhaka Commerce College
1993.01 - 1994.01

Secondary School Certificate -

Shere E Bangla School
1991.01 - 1992.01

Masters - Accounting

National University of Bangladesh
Nusrat Nahar MontiFormar Customer Manager