Nusrat Nahar Monti
Formar Customer Manager
15/A West Dhanmondi Dhaka
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Executive
Grameenphone Ltd.
01.2003 - 05.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
Masters - Accounting
National University of Bangladesh
Dhaka01-2001
Hon's - Accounting
National University of Bangladesh
Dhaka 01.1995 - 04.1997
Higher Secondary School Certificate -
Dhaka Commerce College
Dhaka 01.1993 - 01.1994
Secondary School Certificate -
Shere E Bangla School
Dhaka 01.1991 - 01.1992
Skills
Customer relationship management
Complaint handling
Online chat and email
Customer engagement
Relationship building
Call center experience
Team collaboration
Personal Information
- Father's Name: Nurul Amin
- Mother's Name: Nurun Nahar
- Date of Birth: 11/11/77
- Nationality: Bangladeshi
- Marital Status: Married
Timeline
Customer Service Executive
Grameenphone Ltd.
01.2003 - 05.2014
Hon's - Accounting
National University of Bangladesh
01.1995 - 04.1997
Higher Secondary School Certificate -
Dhaka Commerce College
01.1993 - 01.1994
Secondary School Certificate -
Shere E Bangla School
01.1991 - 01.1992
Masters - Accounting
National University of Bangladesh
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