OMAR MD.OMAR ALI
Dhaka
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Pest Control & Cleaning Company
06.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Relationship Manager
Premier Bank Ltd
01.2014 - 01.2016
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Participated in industry events and trade shows to promote products and services.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Monitored customer feedback and generated reports to identify areas of improvement.
Education
Master of Arts - Finance
University Of Dhaka
Dhaka2012
Bachelor of Arts - Philosophy And Religious Studies
National University
Bangladesh01.2010
Skills
- Brand Management
- Project Management
- Staff Management
- Sales and Marketing
- Customer Service
- Contract Development and Management
Certification
- CPM - Certified Professional Manager
- Certified [Job Title], [Company Name] - [Timeframe]
Swimming
WHEN I GET TIME THEN SWIMMING
Additional Information
I want to prove myself & Company benifit
Languages
Bengali
Native language
English
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Manager
Pest Control & Cleaning Company
06.2016 - Current
Relationship Manager
Premier Bank Ltd
01.2014 - 01.2016
Master of Arts - Finance
University Of Dhaka
Bachelor of Arts - Philosophy And Religious Studies
National University
- CPM - Certified Professional Manager
- Certified [Job Title], [Company Name] - [Timeframe]
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