Ommay Kulsum Popy
Student
Feni,Chottogram
Summary
Proven Assistant Manager at VARGO with a track record of fostering business growth and enhancing customer satisfaction. Skilled in business administration and adept at fostering positive team environments, I've successfully mentored staff and spearheaded strategic business development initiatives. My approach has consistently driven sales growth and improved financial management, making significant contributions to the company's success.
Overview
1
1
year of professional experience
1
1
Language
Work History
Assistant Manager
VARGO
08.2022 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Complete - Accounting
Dagonbhuiyan Girls High School
Dagonbhuiyan 02.2024
Skills
Business administration
Negotiation
Google Drive
Business Development
Financial Management
Sales growth
Training
Employee performance evaluations
Business planning
Sales and marketing
Timeline
Assistant Manager
VARGO
08.2022 - 02.2023
Complete - Accounting
Dagonbhuiyan Girls High School