Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Pallab Sarker

Pallab Sarker

Chittagong

Summary

Proficient Support Engineer with extensive experience in software troubleshooting, network configuration, and customer relationship management. Committed to optimizing system performance and ensuring effective issue resolution.

Overview

9
9
years of professional experience

Work History

Support Engineer

Faster Communication
Chittagong
01.2018 - 07.2024
  • Provided technical support to customers via phone and email.
  • Troubleshot software and hardware issues efficiently for clients.
  • Optimized system configurations for maximum performance and reliability.
  • Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
  • Configured and maintained network devices, including routers,DVR .

Support Technician

KS Network
Gaibandha
06.2015 - 01.2017
  • Resolved technical issues for clients using various support tools.
  • Installed and configured hardware and software for user systems.

Education

Diploma - Computer Science

Thakurgoan Polytechnic Institute
Thakurgoan ,Bangladesh
11-2016

Skills

  • Technical support
  • Software troubleshooting
  • Hardware installation
  • Network configuration
  • System optimization
  • Customer relationship management
  • Issue resolution

Languages

Bengali
Native
Native
English
Beginner (A1)
A1

Timeline

Support Engineer

Faster Communication
01.2018 - 07.2024

Support Technician

KS Network
06.2015 - 01.2017

Diploma - Computer Science

Thakurgoan Polytechnic Institute
Pallab Sarker