Proficient Support Engineer with extensive experience in software troubleshooting, network configuration, and customer relationship management. Committed to optimizing system performance and ensuring effective issue resolution.
Overview
9
9
years of professional experience
Work History
Support Engineer
Faster Communication
Chittagong
01.2018 - 07.2024
Provided technical support to customers via phone and email.
Troubleshot software and hardware issues efficiently for clients.
Optimized system configurations for maximum performance and reliability.
Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
Configured and maintained network devices, including routers,DVR .
Support Technician
KS Network
Gaibandha
06.2015 - 01.2017
Resolved technical issues for clients using various support tools.
Installed and configured hardware and software for user systems.
Manager- Human Resources & Admin at SS Power I Ltd (Largest Power Plant in Bangladesh)Manager- Human Resources & Admin at SS Power I Ltd (Largest Power Plant in Bangladesh)