PIKLU TALUKDER
Executive
Jamshed Building(3rd Floor), DC Road, Chawkbazar, Chattogram
Summary
A highly motivated and enthusiastic graduate seeking a challenging position at a dynamic national or multinational organization. Eager to apply my creativity, strong work ethic, and skills in business management to contribute to the organization's success. Committed to continuous learning and performance-driven growth in an environment where innovation, sincerity, and dedication are valued.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sr. Executive
Velocity Internet
01.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Responding promptly and professionally to all customer inquiries through various communication channels (phone, email, chat, etc.).
Education
Master of Science - Physics
National University
Gazipur, Bangladesh 04.2001 -
Bachelor of Science - Physics, Chemistry, Mathematics
National University
Gazipur, Bangladesh 04.2001 -
Higher Secondary Certificate (HSC) - Science
Sir A.T. Govt. College
Boalkhali, Chittagong 04.2001 -
Secondary School Certificate (SSC) - Science
Ratanpur High School
Patiya, Chittagong 04.2001 -
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Internet Browsing and Research
- Basic Networking and New Troubleshooting
- Typing Speed: 31 WPM (Words Per Minute)
- Strong Communication Skills
- Confidential Information Handling
- Stress Management
- Multi-tasking
- Time Management
- Customer Relationship
Certifications & Workshop
1. Computer Office Application Course, Bangladesh Technical Education Board (BTEB), Dhaka, Dhaka, Bangladesh- 2016.
- Acquired practical knowledge in Microsoft Office Suite (Word, Excel, PowerPoint) and other essential office applications.
2. Market Research Through Digital Channels Self-conducted/Workshop-2022.
- Conducted market research through digital channels, including Google Trends, social media analytics, and competitor websites, to identify market trends and consumer behavior insights.
Additional Information
Professor Al Amin Mohammad Sirajul Islam
Head of the Department of Physics
Chittagong College, Chattogram
Contact: +880 1818-358959
Relationship: Academic Supervisor
Timeline
Sr. Executive
Velocity Internet
01.2021 - Current
Master of Science - Physics
National University
04.2001 -
Bachelor of Science - Physics, Chemistry, Mathematics
National University
04.2001 -
Higher Secondary Certificate (HSC) - Science
Sir A.T. Govt. College
04.2001 -
Secondary School Certificate (SSC) - Science
Ratanpur High School
04.2001 -
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