PIKLU TALUKDER
Executive
Jamshed Building(3rd Floor), DC Road, Chawkbazar, Chattogram
Summary
A highly motivated and enthusiastic graduate seeking a challenging position at a dynamic national or multinational organization. Eager to apply my creativity, strong work ethic, and skills in business management to contribute to the organization's success. Committed to continuous learning and performance-driven growth in an environment where innovation, sincerity, and dedication are valued.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sr. Executive
Velocity Internet
Chattogram
01.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Responding promptly and professionally to all customer inquiries through various communication channels (phone, email, chat, etc.).
Education
Master of Science - Physics
National University
Gazipur, Bangladesh 04.2001 -
Bachelor of Science - Physics, Chemistry, Mathematics
National University
Gazipur, Bangladesh 04.2001 -
Higher Secondary Certificate (HSC) - Science
Sir A.T. Govt. College
Boalkhali, Chittagong 04.2001 -
Secondary School Certificate (SSC) - Science
Ratanpur High School
Patiya, Chittagong 04.2001 -
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Internet Browsing and Research
- Basic Networking and New Troubleshooting
- Typing Speed: 31 WPM (Words Per Minute)
- Strong Communication Skills
- Confidential Information Handling
- Stress Management
- Multi-tasking
- Time Management
- Customer Relationship
Certifications & Workshop
1. Computer Office Application Course, Bangladesh Technical Education Board (BTEB), Dhaka, Dhaka, Bangladesh- 2016.
- Acquired practical knowledge in Microsoft Office Suite (Word, Excel, PowerPoint) and other essential office applications.
2. Market Research Through Digital Channels Self-conducted/Workshop-2022.
- Conducted market research through digital channels, including Google Trends, social media analytics, and competitor websites, to identify market trends and consumer behavior insights.
Timeline
Sr. Executive
Velocity Internet
01.2021 - Current
Master of Science - Physics
National University
04.2001 -
Bachelor of Science - Physics, Chemistry, Mathematics
National University
04.2001 -
Higher Secondary Certificate (HSC) - Science
Sir A.T. Govt. College
04.2001 -
Secondary School Certificate (SSC) - Science
Ratanpur High School
04.2001 -