I am efficient in MS Word, Excel, PowerPoint, OneDrive, Outlook, Gmail, Google Chrome, Google Drive, Google Docs, Google Sheets, Google Voice, Google Calendar and many other useful Apps of Microsoft & Google
Pradip Paul
Supply Chain Expert
Dhaka
Summary
Proactive Purchasing Manager helping businesses meet fulfillment obligations through reliable vendor partnerships and streamlined ordering processes. Performs detailed research in supplier selection, sourcing and value assessment to form best overall strategy for long-term gain. Results-driven procurement professional with expertise in identifying cost-savings opportunities, managing vendors and negotiating contracts. Proven track record of successful cost optimization and supplier performance management.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Sourcing and Procurement Executive
HiPi Industries Inc
Ottawa, ON
01.2020 - Current
- Skilled at working independently and collaboratively in team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Identified opportunities to reduce lead times and improve inventory management.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Maintained accurate records of purchases, pricing and payment terms.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
- Monitored and managed procurement budget to control costs.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Generated reports on purchasing activities to support management decisions.
Head Customer Service Manager
The Coldest Water
Florida
09.2018 - 12.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Actively listened to customers, handled concerns quickly.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Interviewed, trained and onboarded newcomers to Customer Service functions.
- Created and maintained SOP for Customer Service functions.
- Handled refunding procedures.
- Ensured replying to customers within 3 hours.
- Created training videos for Customer Service Team to follow.
- Actively reviewed customer feedbacks on Amazon and worked on negative feedbacks for customer satisfaction.
- Handled BBB cases raised by unsatisfied customers.
- Implemented weekly reporting system for Customer Service Team.
- Trained Customer Service Team as and when new software is adopted by company.
- Managed products listing on Amazon.
- Managed FBA shipments to Amazon.
Administrative Manager
Camara and Company
Maryland
02.2014 - 07.2018
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Met department budgets by monitoring and reporting on office expenses.
- Updated reports, managed accounts, and generated reports for company database.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 20 employees.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created organized filing system to manage department documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Senior Merchandising Manager - Apparels
Buying Advocate Limited
Dhaka
07.2006 - 05.2013
- Coordinated and directed buying team, enforcing compliance with company standards.
- Negotiated pricing with vendors to achieve maximum profitability.
- Maintained updated product knowledge to successfully educate and advise customers.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Collaborated with marketing team for prompt promotion of products.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Reviewed customer feedback to identify trends and improve product selection.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Obtained price quotation from Garments Factories based on foreign buyer’s inquiry.
- Prepared detailed Shadow Costing of Apparels to get approval of management.
- Made Work Flow Chart based on timeline of foreign buyer and managed Garments factories accordingly.
- Followed-up Commercial Department for Transferring L/C to nominated Garments factories.
- Product development & managing various type of samples e.g. Proto sample, Fit sample, Size Set sample, Pre-production sample, Production sample, Shipment sample, Salesman sample etc. as per foreign buyer’s need.
- Ensured timely delivery of Accessories to nominated Garments factories.
- Monitored & controlled activates at Knitting, Dying & Final production to ensure on time delivery of Apparels.
- Monitored and ensured quality in all steps.
Junior Buyer - Packaging Materials
Unilever Bangladesh Limited
Dhaka
02.1994 - 11.2005
- Maintained complete documentation and records of Packaging purchasing activities.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Communicated with vendors regarding Packaging Materials need and negotiated prices to maintain cost effective sourcing.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Developed new strategies to reduce purchasing costs and maintain quality standards.
- Managed and maintained purchase orders and invoices.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Devised and implemented policies and procedures for purchasing and inventory control.
- Negotiated contracts with vendors for cost-effective purchasing terms.
- Prepared realistic Procurement Plan from “Sales Forecast”
- Prepared detailed “Specifications Sheet” for all regular products
- Prepared Shadow Costing of goods to justify vendor’s quoted prices.
- Dealing with Banks, Insurance, Port, Custom and other regulatory authorities.
Education
MBA - Accounting
Chittagong University
Chittagong, Bangladesh 07.1988 - 06.1989
BBA - Accounting
Chittagong University
Chittagong, Bangladesh 07.1985 - 06.1988
Skills
Procurement expertise
undefinedSoftware
I am expert in handling many popular & useful Apps and sites like Inventory Planner, ShipStation, Help Scout, xSellco (eDesk), Slack, Redbooth, TimeDoctor, Stripe, Asana, MFG/PRO, Amazon Seller Central, Alibaba, eBay, Walmart, FlexPort, Sellerboard, Google Analytics, Ryviuio, TeamViewer, AnyDesk, Dropbox, ScreenCastify, Loom, Jing, OneTab, Boomerang, Rapportive, GoDaddy, Zoomus, DocuSign, MyDocSafe, TeamWork, HelloSign, RebateKey, CloudPrint, iCloud, LastPass, 1Password, etc
I am, also, proficient in Accounting software like Billy, QuickBooks, Xero, Tally etc
Timeline
Sourcing and Procurement Executive
HiPi Industries Inc
01.2020 - Current
Head Customer Service Manager
The Coldest Water
09.2018 - 12.2020
Administrative Manager
Camara and Company
02.2014 - 07.2018
Senior Merchandising Manager - Apparels
Buying Advocate Limited
07.2006 - 05.2013
Junior Buyer - Packaging Materials
Unilever Bangladesh Limited
02.1994 - 11.2005
MBA - Accounting
Chittagong University
07.1988 - 06.1989
BBA - Accounting
Chittagong University
07.1985 - 06.1988
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