Protitee Yasmine
Summary
Experienced IT professional with a strong background in operational maintenance of critical systems, including Billing, ERP, Payment Gateways and Provisioning platforms. Adept at ensuring system availability, managing incidents and problems, and implementing robust change management processes to maintain operational integrity. Managing Project activities and analysis business requirements with management & business team.
Possessing deep knowledge of IT systems, I have a comprehensive understanding of system features, functions, and integration with upstream services and downstream aggregation and access layers. My technical proficiency spans API integration, SQL programming and Reporting development skills enabling me to develop and implement automation tools and optimize system performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager - Billing
Akash Digital TV
03.2021 - Current
- Supervise Project activities and review progress
- Facilitate the Management & Business team by collecting requirements & project scope analysis
- Data Analysis to state patterns & predictions for customers behaivour and reward disbursement
- Prepare meaningful Revenue Reports for Churned, Rewarded & Regular Customers
- Heightened features of billing application on as per business need
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
- Train up teammates & application stakeholders
Senior Executive - Billing
Akash Digital TV
07.2017 - 02.2021
- API testing, integrate with other systems and Documentation using Postman tool
- Developed resourceful reports for Sales, Finance, Revenue Assurance and Customer Service teams upon requirements using PostgreSQL queries
- Payment Creation API integration between Billing platform and different payment gateway
- Developed inhouse tool (using PHP) for Bulk Payment Creation & Credit Note posting into the System
- Develop Jasper Reports using jasper soft
- Configure SMS, bmail, OSD notifications from the system and set for scheduling as well
- Combine and update the BRD document through attending BRD workshop and several meetings
- Prepare Technical Documentation: UAT, SOP, User Manuals for different functions in the system
- Configure & Test different features of bApplication Modules
- Analyze subscription related issues raised through our Ticketing system
- Manage Customers data, requirements & Subscribers related problems
- Enacted during system up-gradation by collecting, analyzing requirements and coordinating with the system vendors
BI & Data Analyst
Metatude Asia Ltd.
08.2015 - 06.2017
- Database scripting using DML commands for different tables and views
- Analysis for different queries and prepare reports using Pentaho report designer and automation
- Generate XMI for data modeling using MQL with Metadata Editor
- ETL processing in data ware using Microsoft SSIS tool
- Live data monitoring using MSSQL to ensure data accuracy and integrity
- Perform UAT on dashboard, reports etc. to ensure that the implemented solution meets business needs and requirements
Jr. Software Engineer
Advanced ERP (BD) Ltd.
08.2013 - 02.2015
- Data migration from raw or DB sources and integrate with ERP system
- Collaborated with team to analyze system solutions based on client requirements.
- Collect Requirements from Clients directly, analysis and deliver feedback. Also ensure support from ERP vendor
- Customize and Maintain ERP modules as per different client’s requirement
- SQL Programming using PgSQL, MSSQL,MySQL,Oracle servers as per clients infrastructure
- Developed various client-based reports using Crystal and Jasper reporting tools
- Train up the clients adopting new systems and day to day support for the provided systems
Education
Master of Science - Information Technology
IIT, University of Dhaka
Dhaka, Bangladesh04.2015
Bachelor of Science - Computer Science And Engineering
Daffodil International University
Dhaka, Bangladesh06.2013
Skills
- Accounts receivable management
- Business & Data analysis
- Project Management
- Multitasking
- Communication & Collaboration
- Teamwork & Team-building
- Documentation and reporting
- Software integration
- Professional ethics
- Problem-solving abilities
Accomplishments
- Supervised team of (3) project members on new Billing System migration
- Lead the team to develop & implement 'My AKASH App' & 'AKASH Go'
- IVR integration with Billing system
Certification
- Foundation of Project Management (Coursera -2023)
- Microsoft Power BI (Udemy- 2022)
- Certificate of Completion "PHP & MySQL" course (New Horizons Computer Learning Centers, Dhaka - June, 2013)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsCompany CultureFlexible work hoursPaid time offHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingSoftware
Postman
Pentaho Metadata Editor
Pentaho Data Integration
Pentaho Report Designer
Jaspersoft
Oracle
MSSQL Server
PostgreSQL
MySQL
Bootstrap (Web Design)
MS Visual Studio
Edraw Max
Microsoft Project
Asana
Xampp
WinScp
Sublime Text
Interests
History & Literature
Painting
Traveling
Achievements
- Achieved the ‘North Star of AKASH’ Award for best performance (Technology,AKASH Digital TV, 2020)
- Achieved ‘Long Term Service’ Award at AKASH Digital TV (2024)
Academic Projects
- Thesis on Image Processing on the topic “Median Value Method for Transformation Function”. (MIT)
- Internship on ‘Study on ERP System ‘in Advanced ERP BD Ltd. In partial fulfillment of the requirements for the degree of bachelor of Science in Computer Science and Engineering.
- Developed a project on Hotel Management System for the course “System Analysis and Design with Lab” (B.Sc.)
- Developed a project on Library Management System for the course “Database System Concepts with Lab”. (B.Sc.)
Extra-Curricular Activities
- Attend self-development workshop in 'Daffodil International University' under the supervision of Dr.Yousuf Mahbub Islam.
- Participate at various 'mind mapping' workshops.
- Organize and participate at 'Fruit festival' of 'Daffodil International University'.
- Participate as a 'Guest judge' in 'University Project Fair'
- Participate at 'The National IT and Network Conference -2013' organized by Ministry of Information Technology.
Timeline
Assistant Manager - Billing
Akash Digital TV
03.2021 - Current
Senior Executive - Billing
Akash Digital TV
07.2017 - 02.2021
BI & Data Analyst
Metatude Asia Ltd.
08.2015 - 06.2017
Jr. Software Engineer
Advanced ERP (BD) Ltd.
08.2013 - 02.2015
Master of Science - Information Technology
IIT, University of Dhaka
Bachelor of Science - Computer Science And Engineering
Daffodil International University
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