Quazi Ahsanul Kabir
Dhaka
Summary
Dynamic Team Lead with a proven track record at E-commerce Services, excelling in merchant acquisition and digital payment solutions. Spearheaded the onboarding of 2000+ merchants, significantly boosting digital payment adoption. Adept at leading teams towards surpassing sales targets, with exceptional skills in negotiation and performance coaching. Demonstrates strategic growth through data-driven decision-making and market research.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead
E-commerce Services
07.2024 - Current
- Results-driven Sales Team Lead with a strong track record in merchant acquisition, digital payment integration, and sales leadership.
- Skilled in onboarding online and physical merchants, driving transaction volume, and leading high-performing teams.
- Merchant Acquisition and Sales Growth
- Successfully onboarded over 2,000+ online and physical merchants, driving digital payment adoption.
- Promoted SSLCOMMERZ’s payment solutions (QR payments, EMI, and online gateway) to expand the merchant base.
- Exceeded monthly and quarterly sales targets through strategic client engagement and deal closures.
- Built strong relationships with merchants, ensuring smooth payment integration, and transaction success.
- Conducted market research to identify opportunities and improve the onboarding process.
- Team Leadership & Performance Management
- Led and mentored a sales team, optimizing productivity and efficiency in merchant onboarding
- Set clear KPIs for merchant acquisition & transaction volume, ensuring continuous growth
- Conducted training and coaching to enhance team knowledge on digital payment solutions.
- Implemented strategic sales plans, driving revenue growth, and improving sales conversion rates.
- Operational Excellence and Strategic Growth.
- Collaborated with tech & support teams to resolve merchant issues and optimize payment processing
- Ensured accurate documentation of onboarded merchants and system integrations
- Provided data-driven insights & reports to management for informed decision-making
- Played a key role in streamlining onboarding workflows to enhance efficiency
Deputy Manager
01.2021 - 07.2024
- Leading sales efforts for SMS services, customized campaigns, enterprise solutions, and custom development
- Acquired and managed corporate clients, helping them integrate SMS-based marketing & communication tools
- Developed and executed customized campaign strategies, increasing engagement and conversion rates
- Worked closely with the tech team to deliver tailored solutions for enterprise clients
- Negotiated deals and contracts, ensuring high customer satisfaction and retention
- Conducted market research to identify potential business opportunities and emerging industry trends
- Led and mentored a team, enhancing their skills and optimizing sales performance
Assistant Manager
01.2018 - 12.2020
- 50% increase in customer base; resulting in 37% revenue growth
- Consistently maintained a customer retention rate of 91%, while exceeding profitability targets
- Customized product and service offers to align with target market developments
- Played a leading role with all strategic marketing initiatives
- Developed and maintained of branch accounts through outside sales activity as well as generating new sales leads
- Cross-sold multiple lines of business to clientele
- Strategic Corporate Marketing & Campaign Planning and support Business Units (BUs) in various Communications projects
- Facilitate New Product Development (NPD) input
- Prepare Marketing Plans for responsible products/services/brands
Senior Executive
01.2015 - 12.2017
- Develop annual, quarterly and monthly business plans and strategies for existing services
- Devise product activity roadmap and ensure end-to-end coordination of concept, product specifications, pricing, communication, management approval, feasibility assessment and other required actions with Market Planning, Brand Communication, Business Sales, Operations and other related functional terms
- Build and manage a portfolio of services including enterprise solution, enterprise services and enhanced mobile solutions
- Direct the creation of the strategic roadmap for the strategic partnerships to maximize current and potential stakeholder opportunities
- Coach the team members to ensure that effective leadership practices are maintained across the unit
- Own and drive business critical projects and initiatives throughout all business levels with future focus
Executive
12.2011 - 12.2014
- Search the new scope of sales and ensure the revenue
- Manage merchants to ensure revenue generation as well as enhanced customer experience and loyalty
- Design service concepts, coordination project timeline, product specification management approval, feasibility assessment and other required actions among different departments
- Monitor and prepare performance reports on products and promotions to give feedback to management with clear action points
Education
Bachelor of Commerce - Business Studies
National University
01.2013
Diploma in Information and Communication Technology -
Bangladesh Computer Council
01.2010
Higher Secondary School Certificate - Business Studies
Ideal Commerce College
01.2008
Secondary School Certificate - Business Studies
Ahsania Mission School & College
01.2006
Skills
- Trend tracking
- Work assignment delegation
- Performance monitoring
- Program development
- Production monitoring
- Marketing
- Merchant Acquisition and Relationship Management
- Digital Payment Solutions (QR, EMI, Online Gateway)
- Sales Strategy and Revenue Growth
- Team Leadership and Performance Coaching
- Market Research and Competitive Analysis
- Negotiation and Deal Closing
- CRM and Sales Reporting
- Data-Driven Decision Making
- SMS Marketing and Enterprise Solutions Sales
Tools And Technologies
HubSpot, Zoho, Ebuddy, Excel (Advanced), Google Analytics, Meta Ads, Google Ads, SSLCOMMERZ, PayPal, Stripe, SMS Gateways, Custom Campaign Platform
Certification
- AWS Course Completion Certificate - Amazon Web Services (AWS)
- Business Communication Skill Development - SPEED
- Business Analysis Foundation - BASIS Institute of Technology & Management (BITM)
- Sales Specialist: Kaspersky Endpoint Security for Business – Kaspersky
- Sharpening Selling Skills by Creating New Prospects - Sales+
Soft Skills
Communication, Problem-Solving, Leadership, Strategic Thinking, Customer Relationship Management
KEY ACHIEVEMENTS
✅ Onboarded 2000+ merchants, increasing transaction volume by 110%.
✅ Spearheaded QR & EMI payment solutions, leading to a 351% merchant adoption rate.
✅ Trained and managed a high-performing sales team, boosting productivity by 110%.
✅ Developed and executed merchant engagement strategies, improving retention by 50%.
✅ Awarded Top Merchant Onboarder at SSLCOMMERZ (2024) for onboarding 761 merchants in a single month.
✅ Successfully sold customized campaigns & enterprise solutions, generating 110% revenue growth at SSL Wireless.
✅ Promoted from Executive to Deputy Manager at SSL Wireless due to outstanding sales performance and leadership.
✅ Delivered tailored SMS & enterprise solutions for top FMCG brands such as Coca-Cola, AKIJ, PRAN-RFL, Marico, Mobil, MGI, East Coast Group, Godrej, and ACI, etc, driving increased engagement and automation.
References
Name: Iftekhar Alam Ishaque,
COO,
Company Name: Software Shop Limited (SSL Wireless),
Mobile: 8801730070547,
Email: iftekhar@sslwireless.com
Name: Jubaer Hossain
Business Development, Merchant Commerce,
Company name: Mastercard,
Mobile: 8801714057773
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Affiliations
🎤 Speaking & Sales Workshops – Conducted multiple training sessions for sales teams and new recruits.
📚 Continuous Learning – Passionate about staying updated on fintech, digital payments, and sales strategies.
🏏 Cricket Enthusiast – Actively participates in corporate and local cricket tournaments.
📸 Photography & Travel – Love capturing moments and exploring new cultures to gain fresh perspectives.
Accomplishments
🏆 Top Merchant Onboarder at SSLCOMMERZ (2024) – Onboarded 761 merchants in a single month, setting a company record
🏆 Best Sales Performer and contributed significantly to revenue growth,
🏆 Top Enterprise Sales Executive at SSL Wireless (2019) – Secured major enterprise deals, and increased revenue,
🏆 Promoted to Deputy Manager at SSL Wireless – Recognized for outstanding leadership and sales performance
Timeline
Team Lead
E-commerce Services
07.2024 - Current
Deputy Manager
01.2021 - 07.2024
Assistant Manager
01.2018 - 12.2020
Senior Executive
01.2015 - 12.2017
Executive
12.2011 - 12.2014
- AWS Course Completion Certificate - Amazon Web Services (AWS)
- Business Communication Skill Development - SPEED
- Business Analysis Foundation - BASIS Institute of Technology & Management (BITM)
- Sales Specialist: Kaspersky Endpoint Security for Business – Kaspersky
- Sharpening Selling Skills by Creating New Prospects - Sales+
Bachelor of Commerce - Business Studies
National University
Diploma in Information and Communication Technology -
Bangladesh Computer Council
Higher Secondary School Certificate - Business Studies
Ideal Commerce College
Secondary School Certificate - Business Studies
Ahsania Mission School & College
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