Dedicated Customer Service Representative backed with more than 6years experience in customer relations. I would like to demonstrate these skills by outstanding professional performance in the field of work.
Overview
7
7
years of professional experience
Work History
Tour Guide
7 Hills Tours
Lisboa
02.2024 - Current
Undertaking Recharge and Planning Tours.
Offering Sight Seeing Advice.
Transporting and Accompanying Tourist.
Guide people Around a Castle, Gallery, Historic House Or Garden.
Accompany Groups On Day Tours To a Number Of Places Of Interest.
Seller Support Associate
Souvenirs Shop
Lisboa
05.2023 - 01.2024
responsible for the presentation of the gift sales areas and the interaction with the retail customers.
Sous-Chef
Ararate Restaurant
Lisboa
11.2021 - 05.2023
Study each recipe and gather all necessary ingredients
Experiment with recipes and suggest new ingredients
Ensure compliance with all health and safety regulations within the kitchen area
Waiter
Seher palace
Lisboa
03.2019 - 02.2020
Call agent
Banglalink Digital Ltd
Dhaka
01.2017 - 03.2018
Handling customer complaints.
Answering customer questions
Maintaining solid customer relationships
Customer satisfaction
Education
Bachelor of business administration - BBA
Royal University Of Dhaka
Dhaka, Bangladesh
01.2019
Higher Secondary School Certificate - Business Studies
Dania University College
Dhaka, Bangladesh
01.2015
Secondary School Certificate - Business Studies
DP High School
Comilla, Bangladesh
01.2013
Skills
Time management abilities
Customer Service
Communication Skill and Problem Solving
Staff training and mentorship
Additional Information
Date Of Birth-13th April 1997
Hobbies-Traveling, Singing,Cooking
Languages
Fluent in English.
French (A2)
Timeline
Tour Guide
7 Hills Tours
02.2024 - Current
Seller Support Associate
Souvenirs Shop
05.2023 - 01.2024
Sous-Chef
Ararate Restaurant
11.2021 - 05.2023
Waiter
Seher palace
03.2019 - 02.2020
Call agent
Banglalink Digital Ltd
01.2017 - 03.2018
Bachelor of business administration - BBA
Royal University Of Dhaka
Higher Secondary School Certificate - Business Studies