Raihan Jannat
Savar,Dhaka
Summary
Accomplished Project Manager with a proven track record at AKK SYSTEMS, adept in project development, systems implementation, and enhancing client relations. Excelled in workforce training and technical support, achieving significant improvements in ERP system efficiency. Demonstrates strong analytical skills and a commitment to delivering projects that exceed expectations.
Overview
14
14
years of professional experience
Work History
ERP Project Manager
AKK SYSTEMS
Dhaka, Bangladesh
05.2017 - Current
- Developed a comprehensive project plan and timeline for an ERP implementation.
- Facilitated stakeholder meetings to ensure alignment on project objectives.
- Collaborated with IT team to identify critical success factors for the ERP system.
- Reviewed existing business processes and identified areas of improvement.
- Identified risks associated with the ERP project and developed mitigation strategies.
- Created detailed documentation outlining requirements, deliverables, timelines and milestones.
- Monitored progress against established goals and objectives, ensuring successful completion of tasks within budget constraints.
- Managed changes in scope, schedule and resources throughout the project lifecycle.
- Assisted with troubleshooting any technical or operational issues encountered during implementation.
- Evaluated vendor performance against agreed upon SLAs and KPIs.
- Analyzed customer feedback data related to ERP usage patterns, satisfaction levels.
- Updated project plans based on changing objectives, specifications, and staff availability.
Officer-IT & ERP
FCI Group
Dhaka EPZ
03.2013 - 04.2017
- Conducted user training sessions on ERP systems.
- Provided technical support for users in resolving complex issues related to ERP systems.
- Analyzed and documented business processes, procedures, and requirements to meet customer needs.
- Developed and implemented strategies to improve the organization's ERP system.
- Performed gap analysis between customer requirements and existing functionality of ERP systems.
- Designed new features within the ERP system that would provide value to customers.
- Created reports using SQL queries in order to analyze data from multiple sources.
Data Entry Operator
SML Packaging Solution (BD) Ltd.
Adamjee EPZ
11.2010 - 02.2013
- Verified accuracy of data entry and corrected errors or reported them to supervisor.
- Maintained up-to-date records of all data entries in a database system.
- Processed large volumes of numerical and alphanumeric information quickly and accurately.
- Developed methods for increasing efficiency of the data entry process.
- Handled confidential customer information with discretion and care.
- Reviewed incoming documents for accuracy before entering into system.
- Compiled data from source documents prior to data entry.
- Kept detailed notes during meetings and relayed information to co-workers through email.
Education
Bachelor of Science - Computer Science & Engineering
Dhaka International University
Dhaka03-2015
Diploma In Engineering - Computer Technology
Computer Science & Business Studies Institute
Bogura07-2011
S.S.C - Science
Dewlia Sher-E Bangla High School
Badalgachhi, Naogaon07-2003
Skills
- Feasibility analysis
- Project development
- Project tracking
- Systems implementation
- Work flow planning
- Workforce training
- Vendor management
- Technical support
- Data analysis
- Project management
- Client relations
Languages
Bengali
First Language
English
Intermediate (B1)
B1
Timeline
ERP Project Manager
AKK SYSTEMS
05.2017 - Current
Officer-IT & ERP
FCI Group
03.2013 - 04.2017
Data Entry Operator
SML Packaging Solution (BD) Ltd.
11.2010 - 02.2013
Bachelor of Science - Computer Science & Engineering
Dhaka International University
Diploma In Engineering - Computer Technology
Computer Science & Business Studies Institute
S.S.C - Science
Dewlia Sher-E Bangla High School
Similar Profiles
Evonne H. EspinosaEvonne H. Espinosa
Technical Support Representative at LP Systems Ventures, Inc. (LegalPRO Systems, Inc.)Technical Support Representative at LP Systems Ventures, Inc. (LegalPRO Systems, Inc.)
Kyle A. AltKyle A. Alt
HVAC Technician at Certified Systems / Mechanical Design SystemsHVAC Technician at Certified Systems / Mechanical Design Systems
Barbara VogtBarbara Vogt
Office Manager at Residential Waste Systems & Residential Fuel SystemsOffice Manager at Residential Waste Systems & Residential Fuel Systems