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Hi, I’m
RAJEN KUMAR DEB
Regional Manager
Mohammadpur, Dhaka
"Your positive attitude is the spark that ignites inspiration and leaves a lasting impact on your audience."
Rajen Kumar Deb
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 14 years of progressive Student Placement experience to positively impact business operations. Proven expertise in driving business growth, establishing strategic partnerships, and leading high-performing teams to achieve enrollment and revenue targets. Adept at leveraging market trends, data analysis, and innovative strategies to optimize performance and expand market share. Known for exceptional communication, leadership, and problem-solving skills in a fast-paced, multicultural environment.
Overview
14
years of professional experience
6
years of post-secondary education
50
Certificates
4
Languages
Work History
Shabuj Global Education
Regional Manager-Dhaka & Sylhet Region
09.2024 - Current
Job overview
- Spearhead regional operations, ensuring seamless workflows and adherence to organizational standards.
- Develop and implement data-driven recruitment strategies to achieve ambitious enrollment and revenue targets.
- Build and nurture relationships with international universities and educational institutions, driving business growth.
- Oversee team recruitment, training, and performance management to maintain high productivity and motivation.
- Analyze market trends and competitor activities, identifying new opportunities for market expansion.
- Create detailed performance reports to monitor KPIs, including revenue growth and market penetration.
- Represent the organization at industry fairs, events, and partner meetings to enhance brand visibility.
- Ensure compliance with international education policies, visa regulations, and ethical practices
Pro Info & Edu Consultant
Head of Operations
01.2024 - 07.2024
Job overview
- Leveraged in-depth knowledge of visa processes to advise students and optimize applications.
- Strengthened bilateral educational ties by promoting Australian education programs.
- Conducted workshops and seminars to educate prospective students on study opportunities abroad.
- Demonstrated leadership by managing cross-functional teams and delivering high-impact results.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
IDP Education Pvt Ltd
Branch Head (Sales & Operations)
10.2022 - 01.2024
Job overview
- Developed and coached sales teams, resulting in a 150% increase in student placements
- Increased overall annual sales 150% by incorporating several quality process improvements within branch.
- Delivered exceptional service to students and parents, boosting customer satisfaction rates (95%).
- Created MoM dashboards to provide insights into key performance indicators
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed and implemented strategies to maximize customer satisfaction
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Reduced operational risks while organizing data to forecast performance trends
- Reported issues to higher management with great detail
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Streamlined operational processes for improved efficiency and cost reduction.
- Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.
- Enhanced customer satisfaction with responsive service and timely resolution of issues.
TCL Global Ltd
Branch Manager
08.2020 - 10.2022
Job overview
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Befresh Education & Job Ltd
Student Recruitment Manager
05.2015 - 07.2020
Job overview
- Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
- Implemented diversity initiatives within the recruitment process, resulting in a more inclusive workforce that fosters innovation and collaboration.
- Maintained up-to-date knowledge of industry trends and employment legislation changes, ensuring compliance throughout the hiring process.
- Streamlined the recruitment process by implementing a centralized applicant tracking system, reducing time-to-hire and improving candidate experience.
- Optimized onboarding processes by tailoring orientation programs specific to new hire roles, enhancing overall initial experiences with the company.
- Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
Bangladesh Malaysia Study Centre
Student Recruitment Manager
02.2013 - 05.2015
Job overview
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
02.2013 - 05.2015
Education
INSTITUTE OF SCIENCE, BUSINESS & TECHNOLOGY
Diploma from Business
01.2003 - 01.2007
OTHM
Bachelor from Business
01.2022 - 01.2024
University Overview
GPA: Passed
Skills
Leadership & Team Management
Certification
Salesforce-Sales Manager from National Association of State Board of Accountancy (NASBA)
Accomplishments
- Awarded Facebook’s “Rising Creator Badge” for exceptional audience engagement in educational content.
- Increased regional student enrollments by 40% through innovative recruitment strategies..
- Developed a high-performing team, achieving top rankings across key performance metrics
- Collaborated with team of 20 in the development of Organizational Awareness and Digital presence.
- Supervised team of 40 staff members.
Additional Information
Certifications
- Microsoft Power BI Certification (Data Modeling, Visualization, and Reporting) – Issued by Satya Nadella
- British Council Certified Counselor
- I proudly hold multiple certifications from the Project Management Institute (PMI) and the National Association of State Boards of Accountancy (NASBA), reflecting my commitment to continuous development.
- Effective Leadership by HP Life
- Salesforce for Sales Managers by National Association of State Boards of Accountancy (NASBA) and Project Management Institute (US)
- Sales Pipeline Management by National Association of State Boards of Accountancy (NASBA)
- CX(Customer Experience)-Professional Certifications and Continuing Education Units (CEUs) by Project Management Institute (US)
Software
Qualtric for CX
SF (SuccessFactor)
Oracle Business Intelligence (OBI)
Concure (Expenses Software)
Microsoft 365
Microsoft Power BI
Languages
English
Bengali
Malay
Hindi
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Manager-Dhaka & Sylhet Region
Shabuj Global Education
09.2024 - Current
Head of Operations
Pro Info & Edu Consultant
01.2024 - 07.2024
Branch Head (Sales & Operations)
IDP Education Pvt Ltd
10.2022 - 01.2024
OTHM
Bachelor from Business
01.2022 - 01.2024
Branch Manager
TCL Global Ltd
08.2020 - 10.2022
Student Recruitment Manager
Befresh Education & Job Ltd
05.2015 - 07.2020
Student Recruitment Manager
Bangladesh Malaysia Study Centre
02.2013 - 05.2015
02.2013 - 05.2015
INSTITUTE OF SCIENCE, BUSINESS & TECHNOLOGY
Diploma from Business
01.2003 - 01.2007
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