Rajesh Kumar Sahani

• Define the goals for business managers, liaise with HR for hiring needs, conduct on-the-job training for new hires, plan individual development plans, perform performance appraisals, and conduct weekly and monthly reviews.
• Monitor the Bangladesh team's performance.
• Country yearly business planning (top-down with HO and bottom-up from BM and partners) for Bangladesh.
• Bangladesh partner business planning, execution.
• Business plan gap analysis and risk mitigation plan with partners.
• Distributor's commercial management.
• Drive mentoring and training sessions for the top few partners to chalk out their growth path. Overall, product release GTM execution. Track marketing activities as per the monthly activity plan. Design the objectives and outcomes of special business drives in the country (for activation of TSS, TS9, etc.).
• Overall, product release GTM execution.
• Track marketing activities as per the monthly activity plan. Design the objective and outcome of special business drives in the country (for activation of TSS, TS9, etc.). And recognize the winners.
• Create budgets (monthly and yearly) and drive monthly activity plans for partners.
• Conduct consistent review sessions to provide necessary inputs to H.O.
• Connect with the PMM team for country-specific product enhancement or requirements.
• Identify or execute strategic initiatives, liaising with associations and large corporates to explore new opportunities. Initiatives for new customer acquisition, customer retention, customer delight, and market research in new markets for more insight.

● Direct Sales (2017 to 2019):

- People Manager, responsible for people development, mentoring the team to achieve the targets.

- Drive direct sales with a focus on developing strategy, tactics, sales plans, and driving profit targets.

- Build campaigns, manage events, partnerships, and utilize various lead generation techniques to open doors for communication.

- Work with the Product and Marketing teams to devise marketing strategies, lead generation plans, and product strategies.

● Channel Sales (2019-2022):

- Channel Partner Management. Construct operating mechanisms that drive sales for partners, ensuring partner profitability.

- Contribute to defining the partner framework, policies for customer delight, passionate partners, and ensuring business growth in line with the company principles.

- Identify areas of development for partners and their team members, and plan for the necessary upskilling.

- Help and support the certified partners to have agreed-upon common and aligned initiatives, and focus areas with defined and established impacts, and possible outcomes.

- Ensure complete understanding of the partner’s way of operations – major source of business, methods of lead generation, conversion ratio, profile of customers, type of customers, internal capability, capacity, and all other factors that impact the daily operation and efficiency in delivering the best business results.

- Regular, structured business reviews must be undertaken to examine the progress and make necessary corrections wherever required to achieve the set plans.

- Close working with the team members is very crucial to understand the individuals, their areas of competencies, upskilling requirements, and to plan for necessary trainings and input accordingly.

- Champion change and effectively manage the implementation of new ideas or programs aligned with the company’s strategic goals.

- Overall business operations for Tally, Bangladesh.

- Quickly test new ideas, combining data and insight to learn and innovate rapidly.

- Own execution and improvement of the planned initiatives through consistent interventions.

• Channel Partner Management for Bangladesh market.
• Construct operating mechanisms that drive sales for partner, ensuring partner profitability.
• Identify areas of development for Partners and their team members and plan for the necessary upskilling. Help and support the CPs to have agreed-upon common and aligned initiatives, and focus areas with defined and established impacts, and possible outcomes.
• Ensure complete understanding of partner’s way of operations – major source of business, methods of lead generation, conversion ratio, profile of customers, type of customers, internal capability, capacity, and all other factors that impacts the daily operation and efficiency for delivering best business results.
• Partner's motivation & team development to ensure business growth.

• Adapted communication style to effectively convey technical information to non-technical audiences.
• Provide remote technical support for data and technical issues of Tally.ERP9 software.
• Troubleshooting data, sync, network, and performance-related issues, and resolving them while adhering to the SLA.
• Use of CRM and other necessary tools for troubleshooting.

Retail ERP & POS Systems:

- Expertise in Shoper9: A complete Retail Enterprise Solution and Tally.ERP9.
- Software Implementation & Integration: Understanding of system configurations, API integrations, and customization for retail workflows.
- Database Management: Experience with SQL, MySQL for handling retail data.
- Network & System Troubleshooting: Ability to diagnose and resolve software, hardware, and connectivity issues in retail systems.

Retail & Business Knowledge:
- Retail Operations Management: Understanding of inventory management, supply chain, pricing strategies, and customer experience.
- Multi-Store & Franchise Management: Experience in centralized and decentralized retail operations.

Problem-Solving & Analytical Skills:
- Troubleshooting Expertise: Ability to identify, diagnose, and resolve technical and operational issues efficiently.
- Data Analysis & Reporting: Proficiency in BI tools (Power BI, Tableau) and analytics dashboards to generate insights for business decisions.