Rakib Ahsan

Strategic and detail-oriented Operations Professional with proven expertise in managing end-to-end operations, ensuring efficiency, compliance, and quality excellence. Skilled in resource optimization, training and development, and driving continuous improvement initiatives. Adept at building strong client relationships and aligning operational strategies with business objectives. Experienced in leading project ramp-ups and ensuring timely, high-standard service delivery to meet client and organizational goals.

Motivated and results-driven Team Leader with strong expertise in team supervision, performance management, and operational excellence. Skilled in rostering, training, and developing team members to achieve business objectives and maintain service quality. Adept at monitoring KPIs, implementing process improvements, and driving productivity. Committed to fostering employee engagement, resolving escalations effectively, and ensuring consistent delivery of business goals.

Experienced in telecom operations with hands-on expertise in prepaid execution, complaint validation, and direct customer refund processing. Skilled in handling transfer of ownership cases and performing supervisory responsibilities as Supervisor in Charge (SIC) to ensure smooth workflow and customer satisfaction.

Experienced in handling inbound QRC calls for GP operator users, ensuring prompt and effective issue resolution. Served as a team mentor, providing guidance and support to enhance team performance and service quality.

Experienced in telesales and customer service, specializing in outbound sales and inbound support for Milvik Bangladesh membership campaigns. Successfully handled complaint resolution and customer queries. Also worked for Robi’s M-Doctor campaign, driving sales through effective outbound communication.