Rakibul Islam

• World-wide Air ticketing and Tourism Visa processing center.
• Visa Facilitation & Consultancy Services
• Holiday package. ( Group Tour Package )
• Air Ambulance Services.
• Medical Visa Processing and Appointment Assistance
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others..

Visa process for various countries and sale of domestic international air tickets.

• Visa Facilitation & Consultancy Services
• Holiday package. ( Group Tour Package )
• Air Ambulance Services.
• Medical Visa Processing and Appointment Assistance
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed and maintained courteous and effective working relationships.

• Established performance and service goals and held associates accountable for individual performance.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
• Implemented new CRM software, resulting in more effective tracking of customer interactions.
• Managed customer relations on ongoing basis to maximize customer retention.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Made customers aware of current and new programs and services.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Assisted customers with opening accounts and signing up for new services.
• Managed senior-level personnel working in marketing and sales capacities.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Researched and corrected customer concerns to promote company loyalty.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Kept accurate records to document customer service actions and discussions.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
• Created and reviewed invoices to confirm accuracy.
• Developed and offered unique discount options to drive interest in new product lines.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Managed senior-level personnel working in marketing and sales capacities.
• Launched quality assurance practices for each phase of development

• Established rigorous protocols for safeguarding sensitive information, effectively reducing the risk of security breaches or unauthorized access to critical databases.
• Measurement and checking data of clothes and other products are created here.
• Developed and updated databases to handle customer data.
• Reduced errors in data processing tasks by introducing validation checks and monitoring procedures.
• Maintained up-to-date knowledge of industry trends and emerging technologies, ensuring the organization remained at the forefront of data management best practices.
• Developed comprehensive training materials to enhance staff understanding of data management tools and techniques, leading to improved performance.
• Led efforts to consolidate disparate datasets into centralized repositories for increased accessibility and ease-of-use across the organization.
• Managed relationships with external vendors to ensure the timely delivery of high-quality data services, contributing to an overall reduction in operational costs.
• Championed the importance of robust metadata documentation within the organization, fostering a culture that prioritized accurate record-keeping and data transparency.
• Provided expert advice on selecting appropriate software solutions for specific business needs, enabling more efficient allocation of organizational resources.
• Implemented automated backup procedures to mitigate against potential loss or corruption of vital information through human error or technical failure.
• Spearheaded a project team dedicated to migrating legacy systems onto modern platforms, enhancing overall system performance and reliability.
• Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
• Oversaw security and information retention policies and practices according to internal and government-ordered standards.
• Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
• Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
• Devised and implemented reliable data management procedures to enable usability and security of company data.
• Modified databases to meet needs and goals determined during planning process.
• Conducted tests to identify issues and make necessary modifications.
• Wrote and maintained technical and functional specifications to document database intentions and requirements.
• Adhered to set schedules to test databases for flaws and reduce downtime.
• Implemented security measures to protect vital business data.
• Spearheaded initiatives aimed at promoting a culture of data-driven decision-making across the organization, resulting in more informed strategic choices.

• Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
• Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
• Improved distribution efficiency by streamlining processes and implementing innovative solutions.
• Maintained a safe work environment, conducting regular safety training sessions for staff.
• Reduced order processing time through effective supervision of team members and workflow optimization.
• Collaborated with other departments to develop and implement process improvements for better coordination and smoother operations.
• Optimized warehouse layout to maximize storage capacity while maintaining easy access to products for efficient picking and packing processes.
• Provided exceptional leadership to the team by setting clear expectations, fostering open communication, and encouraging professional development opportunities.
• Oversaw budget management for the department, identifying opportunities for cost reduction while maintaining high-quality service delivery.
• Developed and managed operating budget, meeting department goals.
• Documented safety action plans, quality initiatives and team performance into computer system.
• Tracked production and quality control systems to proactively identify deficiencies.
• Reviewed established business practices and improved processes to reduce expenses.
• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
• Promoted brand at industry events and through ongoing networking efforts.