MS Office, MS Excel, Outlook, power point, Opera, FBM Hot Sos
Razibul Karim
Accomodation Supervisor
Shariatpur District
Summary
plays an essential role in the success of hotels and resorts, performance is crucial in creating a clean and welcoming environment for all guests. Stands for specific, measurable, attainable, relevant, and time-based; Improve skills and enhance guest satisfaction
Overview
15
15
years of professional experience
Work History
Accomodation Supervisor
Danat Al Ain Resort
01.2011 - 12.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
Accomodation Supervisor
Intercontinental Hotels Group
09.2010 - 12.2010
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Housekeeping Supervisor
Intercontinental Hotels Group
04.2010 - 09.2010
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Developed comprehensive training manual for new hires, significantly reducing onboarding time.
Housekeeping Room Attendant
Intercontinental Hotels Group
01.2008 - 03.2010
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Hospital Cleaner
ADNH Subcontract by Tawam Hospital
07.2005 - 12.2007
- Contributed to improved air quality within the facility by regularly changing air filters and monitoring ventilation systems as needed.
- Optimized inventory management through the careful tracking of cleaning supplies and timely ordering of necessary materials.
- Played a vital role in upholding Joint Commission accreditation by consistently adhering to high standards of cleanliness throughout the hospital.
- Provided cross-training support for new hospital cleaner hires, sharing best practices and tips for efficient task completion.
- Ensured optimal facility appearance for patients, staff, and visitors through regular floor care, trash removal, and detail cleaning tasks.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained floor cleaning and waxing equipment.
Education
Computer And Information Sciences
Prime Computer Center
Damudda 04.2001 -
High School Diploma -
Syed Abul Hossain College
Khoazpur, Tekerhat, Madaripur, , Bangladesh 04.2001 -
High School Diploma -
Secondary School Certificate
Burirhat, Shariatpur, Bangladesh 04.2001 -
Skills
Staff Management
Operations Management
Process Improvement
Strategic Planning
Inventory Control
Schedule development
Staff Discipline
Employee Motivation
Training and mentoring
Goal-Oriented
Staff Development
[Software] experience
Software
Languages
Bengali
Native language
English
Upper intermediate
B2
Hindi
Intermediate
B1
Timeline
Accomodation Supervisor
Danat Al Ain Resort
01.2011 - 12.2020
Accomodation Supervisor
Intercontinental Hotels Group
09.2010 - 12.2010
Housekeeping Supervisor
Intercontinental Hotels Group
04.2010 - 09.2010
Housekeeping Room Attendant
Intercontinental Hotels Group
01.2008 - 03.2010
Hospital Cleaner
ADNH Subcontract by Tawam Hospital
07.2005 - 12.2007
Computer And Information Sciences
Prime Computer Center
04.2001 -
High School Diploma -
Syed Abul Hossain College
04.2001 -
High School Diploma -
Secondary School Certificate
04.2001 -