Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic
Razibul Karim

Razibul Karim

Accomodation Supervisor
Shariatpur District

Summary

plays an essential role in the success of hotels and resorts, performance is crucial in creating a clean and welcoming environment for all guests. Stands for specific, measurable, attainable, relevant, and time-based; Improve skills and enhance guest satisfaction

Overview

15
15
years of professional experience

Work History

Accomodation Supervisor

Danat Al Ain Resort
01.2011 - 12.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.

Accomodation Supervisor

Intercontinental Hotels Group
09.2010 - 12.2010
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.
  • Gathered, organized and input information into digital database.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Housekeeping Supervisor

Intercontinental Hotels Group
04.2010 - 09.2010
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Increased employee performance through effective supervision and training.
  • Worked with front desk to respond promptly to all guest requests.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Developed comprehensive training manual for new hires, significantly reducing onboarding time.

Housekeeping Room Attendant

Intercontinental Hotels Group
01.2008 - 03.2010
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.

Hospital Cleaner

ADNH Subcontract by Tawam Hospital
07.2005 - 12.2007
  • Contributed to improved air quality within the facility by regularly changing air filters and monitoring ventilation systems as needed.
  • Optimized inventory management through the careful tracking of cleaning supplies and timely ordering of necessary materials.
  • Played a vital role in upholding Joint Commission accreditation by consistently adhering to high standards of cleanliness throughout the hospital.
  • Provided cross-training support for new hospital cleaner hires, sharing best practices and tips for efficient task completion.
  • Ensured optimal facility appearance for patients, staff, and visitors through regular floor care, trash removal, and detail cleaning tasks.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained floor cleaning and waxing equipment.

Education

Computer And Information Sciences

Prime Computer Center
Damudda
04.2001 -

High School Diploma -

Syed Abul Hossain College
Khoazpur, Tekerhat, Madaripur, , Bangladesh
04.2001 -

High School Diploma -

Secondary School Certificate
Burirhat, Shariatpur, Bangladesh
04.2001 -

Skills

Staff Management

Software

MS Office, MS Excel, Outlook, power point, Opera, FBM Hot Sos

Languages

Bengali
Native language
English
Upper intermediate
B2
Hindi
Intermediate
B1

Timeline

Accomodation Supervisor

Danat Al Ain Resort
01.2011 - 12.2020

Accomodation Supervisor

Intercontinental Hotels Group
09.2010 - 12.2010

Housekeeping Supervisor

Intercontinental Hotels Group
04.2010 - 09.2010

Housekeeping Room Attendant

Intercontinental Hotels Group
01.2008 - 03.2010

Hospital Cleaner

ADNH Subcontract by Tawam Hospital
07.2005 - 12.2007

Computer And Information Sciences

Prime Computer Center
04.2001 -

High School Diploma -

Syed Abul Hossain College
04.2001 -

High School Diploma -

Secondary School Certificate
04.2001 -

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Razibul KarimAccomodation Supervisor